Total Life Changes Review: $40 mandatory autoship?
Total Life Changes operate in the nutrition and skincare MLM niche and is headed up by CEO and founder Jack Fallon.
I’ve seen multiple references to Total Life Changes being launched in 1999, however the current branding of the company seems to only have taken place early last year. Prior to that Total Life Changes was primarily marketed through SeAcai, which was promoted as a “division” of the company.
The rebranding of the company back to Total Life Changes appears to coincide with an effort to broaden the company’s product offering.
I wasn’t able to find an MLM history for Fallon prior to 1999 so I’m not sure if he was involved in any other MLM companies prior to founding Total Life Changes.
Read on for a full review of the Total Life Changes MLM business opportunity.
The Total Life Changes Product Line
Total Life Changes market a range of products in the skincare and nutrition niches under the brand “Iaso” (ee-ahh-so).
Skincare
- Ojos – “reduce dark circles around the eyes”
- Pomica – skin detox and cleanser
- Sol – repair cream that “helps protect skin stem cells from damage”
- Luna – anti-ageing cream
- Iaso Oil – wrinkle and fine line treatment
Nutrition
- Techui – “100% Pure” Spirulina (cyanobacteria) powder
- Cafe Black – “world class gourmet coffee”
- Cafe Delgada – Ganoderma mushroom infused coffee
- Tea – Iaso branded tea that “detoxifies and helps you lose weight”
- Latin Style Coffee – instant “gourmet style” latin coffee
- Nutra Burst – multi vitamin with added minerals
- NRG – an “all natural energy formula”
- Gano – “pure 100%” Ganoderma Lucidum extract
The Total Life Changes Compensation Plan
Total Life Changes’ compensation plan offers affiliates retail, residual binary commissions, a check match bonus, “corporate expenses account” and Car Bonus.
Commission Qualification
All affiliates must maintain a minimum monthly autoship of $40 if they wish to earn commissions.
Retail Commissions
Total Life Changes offer a 50% retail commissions on all of their products. Product Volume (PV) is generated at a rate of 25% and added to the stronger leg of an affiliate’s binary compensation structure.
Fast Start Bonus
When an affiliate joins Total Life Changes, they must place a minimum order of $40. This order generates a 50% Fast Start Bonus for the recruiting affiliate, with 25% of the PV generated on the order being paid out via binary commissions.
Residual Binary Commissions
Total Life Changes pay out residual commissions using a binary compensation structure. A binary compensation structure places an affiliate at the top of the structure, with two positions directly under them:
These two positions form the start of two teams, with an affiliate being paid on the group volume (GV) generated by both teams.
At the end of a payable month, the team that has generated less volume (the “pay leg) is what an affiliate is paid out on. Any leftover volume in the other leg is carried over the following month.
How much of a percentage of the GV generated an affiliate earns on the volume of their pay leg is determined by the following criteria:
- recruit 2 affiliates (mandatory to qualify) – 10%
- generate 1000 GV in the pay leg – 12%
- generate 5000 GV in the pay leg – 14%
- generate 10,000 GV in the pay leg – 17%
- generate 20,000 GV in the pay leg – 20%
Binary Commissions Match
For every new affiliate a Total Life Changes affiliate recruits, the company pays out a 50% matching bonus on their binary earnings.
“Up to 50%” is also paid out on level 2 recruits (affiliates recruited by personally recruited affiliates).
Corporate Expenses Account
Total Life Changes state provide affiliates with what they call a “Corporate Expenses Account”. The company does not disclose how the account is earnt, but do state affiliates can “earn up to $1000” to spend as they wish.
Car Bonus
Again, Total Life Changes don’t disclose how affiliates qualify for the Car Bonus, only stating that affiliates “can earn up to $1500” with it.
Like the Corporate Expenses Account, the Car Bonus appears to be a cash payout that affiliates can spend on anything.
Joining Total Life Changes
Affiliate membership to Total Life Changes requires a minimum product purchase of $40. The company counts all customers who spend at least $40 as affiliates.
Optionally, affiliates can increase their binary commission rate by purchasing what Total Life Changes call “Leadership Packs”:
- Leadership Pack 1 – $199 (an additional 5% on binary commissions for 2 months)
- Leadership Pack 2 – $499 (an additional 5% on binary commissions for 4 months)
- Leadership Pack 3 – $999 (an additional 5% on binary commissions for 6 months)
Conclusion
In converting every retail customer into an affiliate when they spend $40 or more on products, Total Life Changes effectively eradicate retail from their business model.
Retail is still possible if a customer spends less than $40, however limiting how much your customers can spend on money doesn’t make much business sense.
On the affiliate side of things, it’s clear that the business model underlying the Total Life Changes compensation plan is to recruit new affiliates and whack them on a monthly autoship.
This is evidenced by the mandatory minimum $40 spend each month to qualify for commissions and conversion of any customer who spends more than $40 into an affiliate.
The counter-argument to this is that by not choosing to recruit an affiliate remains a retail customer, however with access to the compensation plan and ability to recruit, clearly customers who spend more than $40 are no longer affiliates.
Nothing differentiates customers from affiliates at the $40 and above monthly spend level.
This is problematic in determining retail revenue within the company. It also slants how affiliates market the company, with an obvious focus on recruitment of affiliates over retail sales.
Compounding the problem is also the Fast Start Bonus, which is paid out on Total Life Changes’ Leaderership Packs.
Effectively, an affiliate can recruit new affiliates with these Leadership Packs and earn a commission directly on the acquisition of new affiliates ($50, $125 and $250 respectively).
This drags Total Life Changes into grey recruitment scheme territory. I say grey because supposedly the Leadership Packs contain nothing more than products, however they are bought by new affiliates joining the company, so are technically part of the recruitment process.
Affiliates getting paid on the recruitment of new affiliates in MLM is a major red flag.
Another one is the commission rate incentivization that comes with the Leadership Packs. The more an affiliate pays when they sign up as an affiliate, the higher their commission rate. This is problematic in that it blurs whether an affiliate is paying more because of product value or because they want to earn more.
All in all the lack of differentiation between retail customers and affiliates at the >$40 order level and recruitment commissions paid out on the Leadership Packs are two red flags with the Total Life Changes that are too significant to ignore.
I suspect that if one were to break down the revenue flow within the company you’d find virtually no retail and a company full of affiliates paying affiliates.
As a prospective affiliate I’d definitely make enquiries with your potential upline as to how many retail customers they have versus affiliates.
If no retail customers exist, or the sales revenue they generate is dwarfed by that of recruited affiliates than Total Life Changes is probably an opportunity you’re going to want to approach with a great deal of caution.
There was a burst of activity regarding TLC around 2010, with some of those spamarticles and blogs bearing that date. However, there has been no mention of TLC for 2 years, at least not in English, until roughly August 2012, when Fallon got interviewed by Ted Nuyten. It seems all the growth had been outside of the US. There’s a mention of TLC in India dated 2010 as well.
Bit of digging says that TLC started way back when as “NutraBurst” liquid vitamins, still sold today, but the name seem to have been hijacked for Acai products.
There’s a lot of Spanish language sites for TLC, seems they concentrated on the non-US markets.
The holy tea is good but the business opportunity is tough!
It’s obvious you have not done much homework before spouting your opinions. The products are superior and the plan solid enough to earn some serious money. The domestic Latino community has embraced TLC, spreading throughout Latin America as well.
Your information regarding promotional packages and opportunities is outdated by at least two years. If you are going to pose as a source of information, at least get your facts straight.
Two years you say? My my, perhaps Total Life Changes should update their publicly available compensation plan and website then. Y’know, seeing as that’s what this review was based on.
Your comment on the otherhand… quick, someone get me some toilet paper.
I have yet to experience any be before faults!
I placed an order about 2 weeks ago and now can’t get anyone on the phone to track the shipment! ! The line is consistently busy no matter the tI’m or day!!
Where is the customer service. ..forget trying to call them.
Diane, same problem here. I’m considering creating a site for all the people scammed out of their money and never receive their products for a class action suit.
Diane and Anita I experienced the same issue.
Include me in for your site Anita. If the product is as good as they say, we should be able to try it ourselves and getting the order is part of that trial.
Same thing happened withme…phone is always busy, but I have something for they ass, I’m about to dispute this shit with my bank.
I ordered and received my order. It does take patience because there are so many people ordering and they were filling back orders at one point.
The line does stay constantly busy but if you keep trying, you will eventually get through. The product is worth the wait.
There is a big difference between a customer and an affiliate. Customers who order do not get paid to refer.
Affiliates are paid when they refer and someone purchase from them. Also, the signup process is different. To be a customer you go to the SHOP NOW tab. Affiliates go to the JOIN NOW tab. Again, Customers are not paid. Affiliates are not only paid on recruiting. It is a plus but not a must.
There is a disclaimer that says affiliates are not required to recruit members to earn income. Affiliates automatically earn 50% commission on all sales.
As far as shipment goes. The product is in very high demand. They have increased the production of Iaso tea to fulfill all shipments. Be patient. Your shipments will arrive. Cheers to shedding pounds..
If they spend $40 or more do they get paid to sell to other customers though? If they qualify for any commissions then they are no longer retail customers.
What they’re required to do or not is not the problem. The fact that Total Life Changes affiliates are paid to recruit new affiliates is the problem.
That’s pyramid scheme territory. Putting a silly pseudo-compliance disclaimer up is neither here nor there.
I can’t find an email or phone number for them. Could you put the CS phone number here please?
Anita, include me in as well. I placed my order a month ago, they can take my money but not return an email or answer the phone. And I don’t want to hear how their so backed up, that’s just bad business.
I’ve demanded a refund twice with no reply. I’ll never do business with them again.
Joletta, let me know what happens with your bank, I may have to go another route.
I HAVE PLACED AN ORDER SINCE FEBRUARY 10 AND ITS ALREADY MARH 3 AND NOTHING!!
THEY ARE GOING TO GET THEIR BUTT IN PROBLEMS!! BIG PROBLEMS!
There’s a difference between customers and reps. Customers can order $1000 worth of products if they want. They will still just be customers.
There is nothing stating that if you buy alot of products it makes you a rep. Far from the case. Just like if a customer for one of my businesses buys alot of items, they don’t become shareholders or have a job in my business.
And being paid to bring in affiliates is nothing new whatsoever…in mlm or any other business.
For instance, back in the day when i worked for Time Warner Cable, if you referred a new employee and they got hired, you received a commission for it. Same thing when i used to be a mortgage broker. If i got someone on as a loan officer or a broker, I got a fee.
It is what it is. It’s not that serious.
Why wouldn’t you want a nice incentive for bringing on an affiliate that will make the company more money? Doesn’t that seem fair? I have affiliates for my printing company. Should my printing business be considered some pyramid scheme?
For those bellyaching of delayed shipments, you need to take that up with the person you ordered your products from.
This has been a known thing since Dec due to the biggest growth in one month then the company has every seen since it started to do business as an mlm…on top of one main machine that packages the tea had broke down and have been playing catch up.
The only product that has been delayed is the tea. The person you ordered from should have let you know that from jump. Then again they was probably just more concerned about getting your sale smh.
Everything else ships in a few days. The company is not trying to steal your little $40 lol.
Me and my team, as well as alllllllll of my customers have received their products, except for the current ones placed after the 4th of last month. Those will be delivered shortly. But we all wait in line just like everyone else and we all get our products.
On some realness, if you had no problem eating unhealthy or having an unhealthy lifestyle for decades, waiting a few weeks to get that all corrected should be a walk in the park for you right?
Anywho, once some legal stuff dealing with a new manufacturer, everything will go back to being 3-5 days shipment for the tea. In the meanwhile, try one of the other great products the company offers 🙂
Not if said purchase qualifies them to earn commissions in any way, shape or form.
Being new or not is not the issue. In MLM, if you’re paying your affiliates to recruit new affiliates then you’re operating a pyramid scheme.
Non-MLM comparisons are irrelevant.
What’s wrong with customers these days ???
Now the whiners want their product AND good service as well ????
Where’s it all going to end ??
As a retail customer, I know delayed shipments is perfectly acceptable and will make me wish to purchase again.
Oh wait, I’m just “bellyaching”.
Face it, nobody except affiliates participating in the compensation plan are going to think months of delays in shipping a product is acceptable. Any retail customer is going to demand their money back and never purchase again.
You are still missing the point. If someone just clicks Shop to place an order, no matter how much they buy, it will not make qualify for commissions or anything else outside of their order. Customers and reps are completely separate. To be a affiliate or whatever they would have to click the Join button and enter in more personal stuff like their SSN and etc. A customer don’t even get a link to refer folks.
Please tell me how is it irrelevant when it’s the exact same thing?That is far from what defines a pyramid scheme. I KNOW you know better than that.
lol you’re right, poor choice of words. I’ll own that.
Actually that’s not true. As i mentioned before, the reason why some think they should have their order already and is complaining is because of not being told by the person who got them to purchase the products that there will be a delay.
Of course it wasn’t like that before Dec 2014, but i do understand.
The problem lies with people not informing them. For instance, I personally have over 60 customers. Not one of them contacted me to cancel an order or gripe about how long it’s taking for the tea (as i mentioned before, the ONLY product with a delay is the tea. Everything else ships fast) because i told them it will be about 4 weeks.
I leave it up to them to figure out if they will order now or wait til things get back up to speed this month. Not surprise them with a long wait til how some reps did unfortunately.
Same as for those “as seen on tv” products, it tells you right in the middle of the screen “products will take 8-8 weeks before shipping”. They let people know and it’s up to them to say eff it or just order and wait.
I do hold those reps who are just looking for a quick buck for not informing them. That’s not cool at all and they wont last long in the biz money wise.
1. Why would they do that? Oh right… greedy dishonest affiliates.
2. Regardless of the reason, weeks on weeks of delays for consumables is not acceptable as a retail customer.
If TLC can’t meet product orders then those particular items should be removed from sale until they can.
Nah, the problem is there’s a delay and TLC continue to take orders they cannot meet.
There’s bad apples in ANY business so it is what it is. It’s in the minority, not majority.
Again, that’s up to the consumer to go with it or not. my mattress was custom made and i was told it would take about 5-7 weeks. if i wasn’t feeling that then i could have just keep trying others and got one that day already at the store. I chose to wait because i was informed. It’s not like TLC promised them it would be there in a short time frame. But, it’s whatever.
That’s where you are uninformed. They isn’t a shortage of product. The product is available and made daily.
Besides the hiccup of the machine breaking down, products were still available.
When a company quadruples in customers and reps in a month and continues to grow by the thousands weekly, i dont care who u are, you aren’t prepared for that wave of folks. Have they been hiring and looking for more staff, of course. But we all know that takes time to search, screen and train people.
It’s not like people aren’t getting their tea at all. When the coffee and chapstick was ran out of, they gladly removed it until they received more product. It’s not a need to do so for the tea.
That doesn’t excuse the behaviour.
Not if they’re not informed, which as you concede is the case in some situations (and I hope TLC are offering promptly paid full refunds in such instances).
Right, well if TLC are deliberately refusing to ship out the product then – that’s even worse.
(Come on chief, of course the delays are attributed to a shortage of product.)
This review was published in 2013. Let’s not pretend TLC is some new company with teething problems shall we.
Bottom line? If your products aren’t ready to ship upon order, you shouldn’t be taking orders until they are.
That’s basic business 101.
For those who choose to get refunds they are giving them with out a problem.
Ok, now you’re just picking and choosing what to say to TRY and make a point. No one said they said they are not shipping the tea or refusing to ship smh.
The tea is the flagship product which is why it’s the most wanted. No one has not not gotten their products. They are going in the order the order was received.
They are short staffed plain and simple. We are informed if products are not available or if there is a shortage in which i just mentioned.
Anywho, I answered your questions and all that jazz. Time for me to go out and enjoy myself. Just stop trying to nitpick or reword things to try and make yourself look good and the blog get some hits.
Feel free to order some of the great products. Good for your health. Have a great day now :).
Well that’s good to hear.
I already made my point. I made it loud and clear:
No excuses.
– why have customers quadrupled suddenly? have new markets been opened? can you explain this sudden ‘pop’.
– if the company wasn’t prepared for the ‘pop’ i hope it will prepare itself for the ‘drop’ which will follow, when not only tea shipments but payment of affiliate commissions will get affected.
– do not blame failures of product delivery on distributors. whenever in trouble, MLM companies start blaming distributors. it’s cheap. stop it.
– why hasn’t the company put up a message on it’s website, that they have a backlog on tea deliveries, and there could be delays?
*takes cigar break to reply* There won’t be a drop. Even with the delay for that one lonely product (which is really only big in a few markets even though it’s a flagship product.
The main products that sell everywhere else is the skin line and the some other products.), the company has still consistently been growing btwn 3000-4000 new reps a week plus thousands upon thousands of customers.
The pop just came from all of the people who came on board and market the tea for its benefits. Plus the company does serve over 150 countries. So there won’t be a drop any time soon.
-Commissions have risen as well. No one’s check is effected like that because for the most part, reps inform their customers. Just a few who are lazy and don’t.
-Smh no one is or has blamed the distributors for product delivery. The company damn sure hasn’t one bit. If so, THAT would cause a drop. Definitely wouldn’t cont to grow if they did.
Also, there bistro failure of delivery. It’s just taking some weeks. People get their orders. I said it’s up to the reps to inform their customers of any delays as you can’t even order a product on the site of u don’t put in a rep number or name.
The company doesn’t deal directly with customers. Just like for mt printing company, if we don’t have in stock 16pt cardstock because our supplier is delayed or don’t have it, it’s up to me or my staff to inform the customers, not my suppliers.
TLC is merely a distributor/supplier. That’s why it’s not on the site. They aren’t like a Walmart or another business who deals directly with customers. We do.
*goes back to puff in cigar and socializing with friends*
Oh hello, sorry what? TLC doesn’t deal with customers!?
They’re an MLM company! They are ultimately responsible for advising their customers of any product shipping delays – unless of course you can provide evidence you are employed by TLC and authorized to speak on their behalf.
Sorry chief but this is just unacceptable.
you said,’company quadruples in customers and reps in a month’, this is a distinct pop, and neither you, nor your cigar gave a rational explanation for this.
such a sudden pop will lead to a drop, unless you can show such quadrupling sales, month after month.
i’m sure the site lists all the products available, or is that also left to the reps to communicate with the customers? so, if the site can give product information to customers, why not information about delivery delays? after all, it is the company which controls delivery, not the reps.
did you notice that people are complaining on this thread and maybe other online forums, about not receiving products? that can never be good press, for a company that supplies in 150 countries. MLM is all about perception .
its great that you enjoy your cigar, but try to give reasonable responses while doing so.
^^^this has to be your cigar talking!
because commonsense will tell you, you cannot compare commissions paid in non MLM businesses to MLM business.
in non MLM commissions are paid at one level,and it’s done.
in MLM commissions are paid down level after level, as affiliates join up in a chain. this creates the ‘endless chain’ which you may have heard of, since you seem to be an old MLM hand. the ‘endless chain’ is a mathematical impossibility.
when MLM pays recruitment commissions it creates an endless chain. when MLM pays for product sales, not related to recruitment, it creates a network, which can survive much longer than an endless chain.
As David and his friends high five each other for what they see as “winning” his point, readers thinking of joining Total Life Changes now have a much clearer picture:
* Customer service is not a high priority for TLC
* TLC is, at best, a borderline pyramid, even though “David” claims to concentrate on the retail side.
Potential new recruits are becoming increasingly aware that if members “can” concentrate on the “endless chain recruiting” MLM model, a large percentage of them will. ESPECIALLY if the MLM company itself doesn’t actively discourage such behaviour.
Setting aside the obvious legal implications of the endless-chain-recruitment / pyramid model, potential recruits are becoming increasingly aware via sources such as BehindMLM.com the model doesn’t work and any company using or allowing it to work is guaranteed to fail, sooner rather than later.
The company itself may very well increase its’ sales in the short term as increasing numbers of bright eyed and bushy tailed IBOs try their hardest, but, in the long run it is they whose efforts will amount to nought and who will be left carrying the can.
I checked the website, “site:totallifechanges.com”. It actually had a relatively healthy focus on product sales, but much of it were designed for offline uses rather than for online.
It had PDF marketing material for each product or “kit”, designed to be printed out on a printer, each sheet with 4 identical product presentations, with “cut here” dotted lines. Material like that doesn’t have any function in online marketing, but it may have a function in face-to-face presentations.
Example:
NOLINK://totallifechanges.com/wp-content/pages/products/pdfs/kits_beauty.pdf
I also checked a video “Want More Leads & Signups Fast?”. It also had a healthy focus on products (or actually on “interested people”).
NOLINK://www.youtube.com/watch?v=pDIRQP7E5IM
“Interested people” is about creating a sales funnel (a blog or a website), where some may buy products now, some may buy later, some may sign up for the opportunity, some may hang around for a while, some will sign up for newsletters and give contact details, etc.
It’s an INDIRECT marketing method where you offer something people can be interested in (like “Want More Leads & Signups Fast?” videos) to attract visitors.
The visitors will find out by themselves if they’re interested in the other stuff you have to offer (you won’t need to “push” anything, but you can try to do it later).
If that’s true…where’s my money? I requested a refund several times, with NO REPLY. And why is it impossible to get anyone on the phone?
I’m a distributor with the company. We was not aware of the shipping delays until after. Then it’s noone to talk to. We guess what’s going on.
I was really excited when I first started now I’m not our pay is effected by the growth also. I In No way shape or form I would of took a customer money knowing their products will take a month some will but not me.
Now were stuck with No answers to how and when customers will receive their products.
True their product line is awesome bit unfortunately it nothing else to back that product line. EVENTUALLY their will be a drop because everyone stands on a limb wishing and waiting for these awesome products.
I hope they will get it together soon. I love the company.
As far as the huge growth the integrity of the company is compromised. If you plaster paychecks everywere of course people will want to join.
I think these are growing pains. The company was not able to handle the new market that expanded the company. people are upset and confused about what is going on.
Me too I place an order on feb 4 of 2015 and I never received a confirmation number of my order but my card was charge the same day…..
I still have not receive my order or my refund they said it will take 5-7 bussiness days but its been a month already!
Please let me know where to complaint!!!!
I’ve been approached by two different friends regarding this business. After reading the review and all of the responses, I’ll pass. You guys have turned me off.
There are too many similar and good products available that I can buy without worrying about shipping delays and being pushed to become an affiliate. You can keep it.
All I needed to decide that this would be another fly by night company was the leadership.
I remember them from another company and one of them who was promoted to VP of sales in North America recently, had participated in an insurance scam which I learned about from this site (High Def Nation).
These leaders have used MLM as a get rich quick scheme and jump from opportunity to opportunity.
In this company, they are pushing the largest kit of $1500.00 because they make 50% off of them. Get on the calls and & hear it for yourself.
One even claims that you can make 80% once you reach a certain level. Total craziness.
They are also making outrages claims such as the tea being able to mitigate HIV. If you care about your reputation and the industry, stay away.
If you really want the tea, look up Dr. Miller’s Holy tea and velocitea. Dr. Miller makes all of them including IASO. Same ingredients no delay in shipments.
TLC does not make claims about curing anything. There is a disclaimer.
Dr Miller was a seperate company with a different formulation of the tea. His company folded years ago.
At that time he joined TLC as IBO and still is with the company.
The Dr Miller products found online are from old batches made and in some instance can be found to be fake on ebay and amazon because the original packaging is not secure and easy to tamper. Also the print found on the packaging can be duplicated.
TLC grew 485% which is staggering and no company is ever ready for that jump. They also had a machine malfunction during this time and that is why tea is delayed.
It is the only product delayed. Folks can take Delgada coffee, Chaga, Nutraburst, hcg or resolutin drops if weightloss is a goal.
The tea is a detox and weight loss is a side effect from the removal of backed up waste.
The company has the delay of tea shipment on their site. They also hired a company to help with customer service.
Thousands of reps and customers are signing up weekly and of course calling with a multitude of needs. They have kept customers and reps informed. However i see some reps are lacking in informing customers.
Also to get a email of current events you must submit a email upon ordering and it was found that many have not done that.
There is also a revised compensation plan.
Once again the company makes no claims to cure anything. Unfortunatly some folks may be promoting it that way but it is incorrect and they are cracking down on that type of promoting.
They have another distribution company in the works as well.
The official site might not make claims, but there are a lot of it being posted all over social media by affiliates.
Google mitigate HIV and 26 claims & see what comes up.
The FCC & FTC can hold TLC and affiliates liable. As far as the Dr. Miller shut down claim, this is news to them.
Call a few sellers yourself. Dr. Miller changed manufactures and that is the cause of the delay. Don’t take my word for it … research it yourself.
There was one that somehow related not joining to not treating cancer or something. It was really bizarre.
I’m a Rep with the company. We was not informed of the delay until after me and I’m sure hundreds of other have taken many orders.
I haven’t been paid in weeks either. if they could not handle the growth they should not have taken so many orders.
To top it off this new customer service company isn’t working still cannot reach anyone.
The Reps are holding the bag until they sort out corporate bullshit. I’m really pissed off for me and my customers I have nothing to tell them but wait.
I completely understand s the growth but I think its a little bit more than that. That noone is telling us.
I think we soon will figure it out. Nothing the company is being produced.
If you plaster paychecks on social media. What do you think your gonna get. Exactly what going on now.
Reps that have No clue to what the product is or what it does. They just want to make 5000 a week. This is crazy. Greater times tea would take 1 week tops.
The integrity of the company have been compromised.
Please clarify.
What is the least amount I have to pay to be an affiliate and what discount do I get on products I order?
What do I have to do to maintain the status I just asked about above?
The least amount to be a rep is $40. That’s it. And that’s the only requirement to stay a rep. Buy atleast one product that gives 40 volume points. Nothing more.
Those who want products on hand to be able to sell face to face get one of the higher packages for more product since a $40 package is basically for personal use.
The price of the products are the same for reps as customers. A benefit of being a rep is that for any addl products you may want, you can create a customer acct and get 50% commissions off volume from your own order.
So if you wanted to buy NutraBurst or something and that’s $40, you would get $20 back to you in commissions.
Well of course you wouldn’t be informed until after because it’s not like they had a crystal ball to see they were going to get bombarded with thousands and thousands of new reps and customers in one single month.
You must not be in.any of the main groups or have your email in the newsletter because they give updates and there are constantly updated in the groups.
In regards to you not getting paid, it must be due to lack of either autoship (thats a requirement) or lack of being a rank for residuals or not have brought in new customers or reps.
The pay has not been slowed down or delayed one bit. I get paid and everyone I know of been paid with no issues every week if they earned it.
On the corporate call they mentioned they are working on the CS end. They are upgrading the phone system, hiring new folks and even outsourcing reps from another company (all in the US) but that takes time.
I own a lot of companies and I know first hand the grueling process in hiring and training. It’s not something quick or overnight.
There is no conspiracy theory behind anything. We are growing by around 4500 new reps a week and God knows how many customers.
Now if u want to stay on the know I can add u to all of the appropriate groups so u can get first hand info on all happenings.
So you get paid to buy from yourself?
Sounds like cheating.
Plus why would I want to do that?
Ehhhh cheating? So giving yourself basically a rebate on your own money is cheating? Smh.
Why wouldn’t you take the chance to get money back and save some money? As mentioned before, the products are the same price for customers and reps. We get no extra discounts.
And it’s done that way because we get 50% commissions from customers who purchased from our site. It’s a the same thing.
@Whip
Wow …0_o
It cannot be stressed enough the importance of performing due diligence when choosing a company.
So if I am a customer of yours who spends on average $80 a month, shouldn’t I just be an affiliate and get my products for $40? That makes sense to me. I’d be silly not to if there are no other requirements.
But if that is the case, you would be losing me as a customer and your 50% commission, right? So how do you make money?
Do you let your customers know they can do it the way you explained above? I don’t know if I would because I’d be afraid of losing all my customers and my 50% commission.
Sorry if I am confused.
You’re perfectly fine. Hopefully I can clear up any confusion.
I would only mention that to those who want to become a rep. Me telling them that before hand can somewhat make it feel as though I’m pressuring them or whatever to be a rep versus customer.
If they don’t express that they would like to make money, I won’t bring it up.
Plus, some folks have a mental thing as if a autoship is bad even though customers rarely buy a product one time and never order again especially since all products does what they are meant to to in a short time frame.
Either way it’s a win win for a rep or a customer. As a rep, if u decide to stay a customer then I get 50% commission for all of your orders and you get great products.
Or, if you became a rep, I would get volume monthly which goes towards ranking up and earning weekly residuals versus one time payments. Then you get to do the same thing.
Best part about this biz is the no pressure for folks to sign up as reps unlike many other companies I’ve been in over a 15yr span.
Customers ultimately contact the person they ordered from to upgrade, rarely the other way around because again, we get the 50% each order.
Plus, why pressure when about 80+% of customers decide to become reps anyway because folks are asking how did they lose weight? How did you get off said medication? How did ur hair grow back in that bald spot? And etc.
They would rather upgrade and make some money instead of directing them to the rep to earn the commissions.
So if they are all ordering from themselves
How much are you making from it?
Sounds to me like you losing out and or Just maybe they would just quit once they have enough of the product.
Instead of selling it off or getting others to join up.
Nope. No one is missing out on anything. Those who become reps do so so they can get compensated for sharing the products with others.
No one comes in to become reps just to order products for themselves and cancel. That’s just not smart at all plus customers aren’t even made aware of that.
Matter of fact, the large majority of reps don’t even know they can do so. Even the ones who do may not order most of the products that way because it can slow down them ranking up due to volume.
I love getting weekly residuals versus one time payouts.
If a rep decides to purchase products from their own customer link they get some cash back and I would get volume. Win win either way.
How long did you pay retail before you decided to become a rep and get the discount and try to make money from it?
^^^You completely lost me here. Please explain.
It was only 2 weeks in. Lost 15lbs in 12 days, and noticed other things as sleeping a lot better, don’t feel groggy, and other benefits.
I already had planned on being a rep anyway since I already saw sooooo many people testimonies. I was sold before I was a rep
So, David,
are you saying the fact that point #13 of the TLC “26 benefits of laso tea” saying laso tea “mitigates HIV” and point #14 clearly saying laso tea “protects against Parkinsons” and point #11 that laso tea is “good for reducing diabetes” are due to some rogue rep making the claims and are not Total Life Changes corporate policy ??
Forget about your shady compensation claim, you, your product and the company you represent are a blight on humanity and deserve the full force of the law dropped on your heads from a great height
Here goes the “watchdog” lmao. Although the herbs in the tea actually does those (you can look up each one and go on pubmed.gov to see what each one can do), the company doesn’t make claims.
The wording on there should have something like “helps or can assist….”. There are no “promises” that the company makes. Folks have even been told not to use the flyer.
And please look up the word “mitigate”. Hint…It doesn’t mean cure :).
I’m not remotely worried about the “law” coming down on the company. It’s been 15 yrs with not an inkling of issues towards the company. The company doesn’t make claims or made promises.
Now I just hope u aren’t one of those people who thinks people can only get better from man made drugs. Like folks haven’t been using natural products for thousands of years to heal and cure and etc.
Please don’t be one of those brainwashed people.
As I always tell folks, first get educated on what each ingredient for the different products does before being all upset over something for no reason. U can tell me why u are really upset. It’s ok.
Nah, first you go and work with some of the millions of HIV positive people or some of the millions of people with Parkinsons and then come back and tell us how ethical and moral it is to associate a tea with either disease, weasel words or no weasel words.
I repeat, “you, your product and the company you represent are a blight on humanity and deserve the full force of the law dropped on your heads from a great height”
so, whats the owner of ‘a lot of companies’ doing peddling panacea cures at 40 bucks a pop?
odd or what?? unless you have something to do with the ownership of TLC too?
careful, do not use own spade to chop own feet!
so, your’e admitting that you have 80% reps on ‘autoship’?
this is very bad, legally speaking. you should have Much Less than 50% reps on autoship, if you want to claim your products sell for their intrinsic value! otherwise your’e clearly in ‘product based pyramid’ zone.
Lmao ur comment is truly laughable. I’ll entertain u though for a brief moment.
Just an fyi, i was able to fund all of my companies die to network marketing. I’m not going to leave it because I’m successful in traditional business. Especially when I’ve always been successful in network marketing.
Why mess up a stream of income? That’s just dumb.
Another thing, multiple streams of income is the way to go.
And why I got involved in TLC? Well simple. I’ve ALWAYS been involved in holistic practices. This is nothing new to me.
After doing proper research, unlike many folks, I saw they have quality products and the items that use are documented to help in MANY areas. Might want to do some yourself.
I don’t even know if I should respond to this because obviously you haven’t even paid attention to what was stated and just making up your own theories.
For one, the number of customers dwarf the number of reps. Two, this also means even tho around 80% of customers DECIDE to becomes reps, on their own doing, there will still always be more customers than reps smh.
And where did u get that false information where the company, or a person has to have much less than 50% reps? Smh.
People just love talking just because. Also, please tell me where I said I or the company had 80% reps? Active reading must be applied when commenting on something.
thanks for entertaining the question, i can accept your explanation about your businesses.
see, ‘documented to help’ is faraways from saying ‘proved, tested, peer reviewed, to help’. i hope you understand this important difference, when communicating that your products can ‘help’ in diseases like HIV.
listen boss, i’m from india, we have thousands of years of using herbal, spice based, holistic medicine. but it’s illegal to sell these ‘treatments’ as either ‘helpful’ or a ‘cure’ for any illness.
if 80% customers decide to become reps on ‘autoship’ how can the number of customers ‘dwarf’ the numbers of reps? i didn’t get the math.
read amway 1979. the court found that since only 25% of amway reps were ‘regular inventory purchasing’ [similar to autoship], the amway model could not fit the endless chain pyramid argument. hence amway was cleared from pyramid accusations.
at 80% reps on ‘autoship’ you are clearly in endless chain territory. smh [more]
so,
– people clearly become reps to benefit from the compensation plan
– they do not become reps just to enjoy the product at a discount, like amway or herbalife or a host of other companies, that do not have necessary autoship requirements.
– a TLC rep has to maintain an autoship of 40$
– 80% TLC customers become reps on autoship and become participants in the compensation plan.
uff, reads like a litany of pyramid scheme pitfalls!
I am sorry that the person from whom you purchased your product has not kept you updated on the delays in the Iaso Tea.
Requests for refunds can be e-mailed to (Ozedit: email removed) with the subject line of “REFUND”, which would allow for an easier identification to process in a timely manner.
I would suggest sending out another request via e-mail if it has been some time since you contacted them.
I don’t understand how this is passed on the person whom you purchased tea from.
Shouldn’t basic refund information be available for customers on the TLC website itself?
I purchased tea and it took a month to arrive. Then i placed an order for nutra burst which took 5 weeks to come. Thinking i would get it faster because all of the reps in the group said the only thing backed up is tea… Tuh.
Then silly me gave them the benifit of doubt and ordered more items over $100. That was feb 2 2015.
After thinking about my poor choice i called on the 9 th and asked for a refund. Today is march 18th and after calling amd calling getting hung up on and lied too . i still havent received my damn money. Smdh
As an EX-affiliate I must say this company is terrible.
I HAD only been with this company 6 months and I was on an auto ship and I have only received my product one month yet I have been charged every month thereafter.
I have had to cancel my card so that I am not charged month after month and not receive any products.
Of course you cant get in touch with anyone to answer your questions.
If projected growth was anticipated as is given in each affiliates spill, then the company should have been well prepared to handle such a large volume of business/clients.
I would advise to STAY CLEAR of TLC.
Dang, it’s as if it’s dropped shipped from China! 😀
Where is my order-This is very unprofessional — you take your payment right away and your rep lies and tells you 14 business days knowing full well they were backed up when she took my order but never disclosed this information – bad to do business this way..very very very dissatisfied with this company..
1st and last order with this rep or distributor or wgatever she wants to be titled (swindler is more like it).
In defense for the Rep we really did not know. I have customers waiting as well. I’m sure they feel that way about me and that makes me so upset.
I have ppl waiting for almost 2months. Some ppl do business like that but I don’t.
My business is tainted like I am a con artist. It’s nobody to ask first help or help get refunds for the customer. Just wait so sad.
I thought my experience would have been better at this company. Don’t blame her it’s really not her fault.
Everyone… I think its clear to say we have all been ripped off. Time to take Legal action and launch an investigation.
A business acquaintance talked me into joining this company, and I gave the tea a try as my first order.
I didn’t particularly like that a whole week’s worth of team had to be made at one time and then stored for the week, but I tried to keep an open mind.
After only using one out of my 5 original packages of tea, I tried to switch my autoship the second month but did something wrong and actually ended up ordering 5 more packages of tea along with a skin care product, for a total of over $110.
As soon as I realized my mistake, I attempted to contact the company for instructions on canceling the order or returning the tea if it had already been shipped.
This was approximately 6 weeks ago, and I have never been able to reach anyone.
Well, I take that back…I once got a reply to one of several emails I sent to TLC customer support, but that was simply to tell me that in order to cancel an autoship, I would need to provide them with the last 4 digits of my credit card on file.
I did this, however I wasn’t asking to cancel the autoship – I made sure I went into my back office and canceled it myself. I was asking for instructions on how to return an order.
I provided them with my credit card info, however, in hopes that I could keep the dialogue going with the support team…But I never heard back and I sent several emails with no response after that.
I have also tried calling the company at least 50 times in the past month, but I can never get a hold of anyone.
This is terrible customer service and nothing I have ever experienced with any company I have been a part of!
Has anyone had luck reaching this company and/or returning a product?
Sorry to hear the ordeal with your order. Customer service itself is actually great, it’s just trying to get a hold of them which could be a pain….at the moment since a whole new system is being put in, new reps being hired and trained, along with adding an outsourced call center to the queue as well but of course they need to be trained as well.
Don’t email. Because folks send in emails for the smallest things they can do on their own without CS help, you have many people sending in emails.
They literally get thousands a day. So ALWAYS call until they finish getting ZenDesk setup which will cut most of this out.
But i will say always consult with ur upline first for many things and see if they can get it handled. In regards to actually getting in contact with CS, i get through every time I actually do have to call them.
For the moment, u just have to keep redialing back to back until it rings. It may just keep ringing but someone will eventually pick up.
The best time to call them is soon as they open or close to when they are about to close. I call when i feel like it because i don’t mind the wait, but some be at work trying to call. Wouldn’t suggest it.
Are you not added to any of the groups or get the company’s weekly newsletter? We inform you of all of this and other techniques.
I ordered The Tea and HCG drops. When I ordered I expected a summery of when my stuff would be shipped but there wasn’t and I have never ordered anything with out this info..
When I ordered nothing was on back order it didn’t state that. And I called this company and like people are stating always busy and the many times I did get thru I was on hold for an hour every time then it would hang up every time!
Then I emailed them got a response a week later stating the HCG drops are in stock but the tea was now on back order and since I ordered it together I now have to wait to have them both shipped together !! What a joke!!.
Smh I have a daughter that sales IT WORKS products and never had to wait over 2 weeks for my purchase and also got an invoice on what I ordered and when it would arrive.
I never ordered off anyone for TLC I ordered right from the site it’s self. There are millions that order from It Works And never have issues with customer service or shipping so you all stating about belly aching if you spent a lot of money for something and can’t ever speak to anyone and wait for a month for something why wouldn’t people get frustrated!?
(and how old are we) Acting like that I would never order from you!
(Ozedit: Offtopic comments removed)
TLC needs to make some improvements because word of mouth is the key to sailing stuff!!! On that note if I dont recieve my products soon I’m getting ahold of my bank as wellto dispute my payment!!
Also what cracks me up is this company puts you on auto shipping and I took it off because my auto ship is soon and I haven’t even recieved the first 2 things I have ever ordered form this company!
I work for the federal goverment and had many co workers saying they wanted to order until they found out how you never get a summery on yr shipment or when it might be in..So there goes that.
Like I stated word of mouth is the Key to sale something.
I am an affiliate with the company and it does take a while to get your orders. I started ordering regularly so I always have a shipment coming in so I can have product for customers.
In a recent meeting, I heard that customers can request a refund by sending an email to info(at)totallifechanges.com and putting REFUND in the subject line along with the order number.
They are supposed to be making the refunds a priority. I hope this helps anyone that has been waiting a while.
FYI – If you order other products in addition to the Iaso tea, place2 separate orders. Other products are shipping within 2 to 3 business days.
Why all the fuss over waiting 21 days for tea. All the other products are delivered within a few days.
Total Life Changes is not a scam. If you order furniture at any furniture store and they have to order it for you. You have to pay for it and wait sometimes 6 weeks.
Why such negative comments and whining. Everyone is told upfront and on the website that the tea is delayed do to high demand..
Sorry, the tea is not the only product that is on back order.
I ordered Nutra Burst on March 2, today is March 29th and I have not received it yet. However, the money was withdrawn from my account on March 3, 2015.
TLC is truly a lesson in patience.
The NutraBurst isn’t on back order. If you order any product with the tea it will ship with the tea when it gets to your number.
Other than that, we get everything in under a week.
Now if that’s the only thing that you ordered and it didn’t get delivered yet, 9.99/10 times it’s a post office issue.
From what we seen from folks in the group who ordered stuff and didn’t come quickly, almost all of their orders were still at the post office just sitting there.
REALLY ???
You have proof of that figure, of course
9.99 out of ten times is a pretty precise figure for a supposed non insider to have access to.
There u go nit picking again smh. What part of my last sentence was not understandable to you?
This has zero to do with insider or non insider information. It’s plain and simple from people who thought TLC didn’t ship their products and when they called they found out they did and went to the post office to pick it up.
This is within our group of 16,000+ reps. Nothing more to it.
Ah, gotcha.
So the customer who are complaining are either liars or lazy b******* who need to get off their a** and check with the post office.
I’m guessing you haven’t done any “exemplary customer service” courses of late, then
so what exactly would your conspiracy theory be that people get allllllllll their other mail but not these products?
I see someone needs anger management. Please show me where I stated that folks are either lazy or liars.
Go ahead…I’ll wait.
It’s has nothing to do with being a liar or lazy. I don’t even know why would you even got that context from.
They don’t know it’s still at the post office neither does the company. Once it’s shipped it’s out of their hands. Sometimes the postal workers won’t leave it on ur doorsteps or whatever or even out it in the carriers truck.
Why? Idk. I just know when some people who ordered any other product besides the tea and it hasn’t shown up in a week or less (unless they live outside the country), most of the time it’s because of the post office.
The people called to see where their package is at, for a tracking number and saw either it was still in route or sitting at their local office office.
If you really think people get all their mail period then you sir are pretty delusional.
Just from my own experience there are plenty of things that I’ve ordered that didn’t come on the said delivery date and I had to go get it from the post office. No notice was left on the door or anything. Only knew it was there because of the tracking number.
It’s not some large number of people who don’t get their products delivered. That number is small as hell. Around the less than 1% number.
This issue isn’t no epidemic with tlc. Some people’s main issue is not receiving the tea in short time frame.
We’re not talking about “plenty of things” we’re talking about Total Life Changes, it’s abysmal service and the dismissive way a large number of its’ representatives treat legitimate customer complaints.
I have no idea of where you are or your particular circumstances, but, I can guarantee you if what you and other representatives of Total Life Changes are doing in response to legitimate customer complaints is in any way representative of how you and they intend to approach customer service,your time in multi level marketing is going to be short and not so sweet
Case in point:
Nobody else needs to say much, do they ??
A number of legitimate complaints in this thread and your response is they are “bellyaching”.
I somehow don’t think your response will ever be used as an example of a company or its’ representatives going the extra mile for their customers
There u go again reaching. I already owned up to saying that was a poor choice of words by me but I guess u just cont to want to be upset for nothing so u just skipped over that when I replied to u huh?
Anyway, my time in network marketing has been and will continue to be long and successful. Already got a great 16 strong and profitable years in. So obviously my customer service is pretty on point.
Guess u also missed how I mentioned money I made in network marketing was used to start my businesses.
I’ll continue to make a nice lofty 6 figures doing nothing but traveling and messing around on FB while u cont to be mad for no reason. Have a great time. Time to watch Insurgents. Heard it was a great movie. Check it out if u have time.
Has nothing to do with the way Total Life Changes and its’ apologists are handling the issue of unacceptable delays in the delivery of its’ product or the way it treats its’ customers who dare to complain.
TLC is a piece of crap. I placed my order on February 25th and still haven’t recieved it.
Put the order number in the subject area and the stupid lady email me back asking for my order number. I’m going to my bank tomorrow .
Your order has more than likely shipped or is about to be shipped. There are people who posted in our group that got their orders or their tracking information and they placed orders in the 20 something date of Feb.
Have the person you ordered from call and get your tracking number for you.
lol. and what exactly do you have to back this absurd claim up?
Mail get lost all the time, packages almost never. And I am speaking from my personal experience of ordering tons of stuff over the Internet. Also advantage of packages is that they always have tracking number.
And about “No notice was left on the door or anything. Only knew it was there because of the tracking number.”. Who’s fault is that?
If you send a package and do not give people tracking number, how they supposed to know that they have to go to post office to pickup said package if there is no slip?
Thats why respectable retailer give you tracking number in email or on the account page. Otherwise, you they are not going to get repeat sales.
I signed up as a rep under a family member although I said I would never join another direct sale company, I fell into the trap of looking at pictures of people with their huge checks, and decided to join.
Yes for some the money is great but for the majority, they will not get to that point.
A lot of the top leaders in this company (TLC) are from another company I was a part of and I guarantee they won’t be at this one for long because that’s the nature of this business.
The leaders in this company also did some questionable things to get those top dollars, and I see the same thing happening here.
I’m disappointed because I signed up and never received my product.
As a distributor there should have been some kind of communication and there was nothing but an old notification referencing back orders.
Upon the second withdrawal from my account (month 2 and no product) I decided to cancel.
After four days of trying to reach customer service and waiting an hour on hold, I was told I would receive my refund within 5 to 10 business days and it’s going on week 3 and no refund.
I’m not one to bash a company, but this is not good and many people are being sold false promises.
The tea is no better than the detox tea I get from my local grocery store for no more than $5 a box.
Please conduct extensive research before joining any of these companies…in the end it’s all hype until the next.
I’m have received my tea and it is passed 21 days. I have emailed you all and called a number of times and I haven’t got a responded at all, no customer service.
21 days is over can some please response the I have is always busy.
TLC are still behind with shipments? Good grief…
My people perish for lack of knowledge, there are other companies out there that sell the same tea.
I order mine from EPX Body. I get first class shipping, tracking number to track my package and see every stop it makes, get my product within 3 days.
I too was a part of TLC but if they had a huge growth then I realize someone also had a huge growth in their check i.e CEO, so why can’t you open a new center, why can’t you hire more reps so people can get questions answered and why did it take you over a month to address this issue.
That is bad for business neither does it give a good reputation. No excuses if you profited from thousands of reps signing up at one time.
I see someone is also lacking knowledge themselves on more than one front.
First one, the tea from EPX is a straight bootleg copycat, atleast trying to. And when i say this it has nothing to do with being a TLC rep. Just basic knowledge for those who been in the industry and know about most mlm companies.
Just read the content on the EPX detox page for the tea. They talk about the blend being around for more than twenty years and touting tens of thousands of people using it when they are new to even having a “detox” tea.
The actual blend that TLC uses is proprietary to them.
Also, the way they even describe making it is all weird. They say do one tea bag so it can last 4 days and etc.
The reason why with the TLC tea u HAVE to do both bags is because the ingredients are different in each bag and when boiled together it all comes together properly.
They will have like 4 ingredients in one bag and 5 in the other and certain portions of each ingredient. It’s a reason why the tea is booming and you can search thousands upon thousands of testimonies and results for TLC and not EPX.
So keep on rocking with the other one if u want lol. I’m good. I’ll take Chaga as a detox as wait for the tea, which i order every week anyway so i have a constant supply.
****I smell a possible lawsuit coming on.
The second thing, if you kept up with TLC and alllllll the information they actually put out for us to know, you would know they have already acquired a larger building and warehouse, they have also acquired another manufacturer to produce and package the tea as well, they also have hired many other employees for the call center, have implemented ZenDesk as well.
People act like they seen the growth and waited for the field to let them know things are behind before they did anything lol.
Folks have this illusion of grandeur that huge things like that happens in a short period of time or overnight.
Employees have to be trained, ummmm a whole building and warehouse have to be retrofitted to their standards (because it’s not a building just comes ready to go), the company has to make sure legally the other manufacturer doesn’t try to steal their blend and etc since the manufacturer makes other tea products there.
This is what staying in the loop from all the information corporate has put out will allow u to know.
Can’t be all bad since the company is still averaging 5000 new reps a week and thousands upon thousands of customers weekly too.
Actually, the formula for the tea has been around for over 20 years, but TLC nor EPX are the original inventors of the formula for the tea.
TLC was originally known for Nutraburst. When they added the tea to their line, it took over because of it’s healing properties.
The version of we get now is good, but not nearly as good as the original. I did my research on this and I was totally shocked.
So all of the formula’s that we thought were copy cat’s are probably not.
In regards to shipments being behind and wanting a refund, if you send an email to info@totallifechanges.com and put in the subject “REFUND”and your order #, they will have someone pick that up quickly and refund your money. It normally takes 7 to 10 days to receive a refund.
I think I will let me customers who are already experiencing same and even greater results vouch for whether the Tea at EPX is effective or not.
In any case best of luck to all TLC Reps, it is my sincere prayer that the company will improve and restore it’s reputation!
Thanks for your feedback though, no need to continue discussion when you have the proof in the pudding! Wish you all the best David!
Who is this david speakin on behalf of TLC? So so so rude.
Gosh.. I am going to lay a claim with my credit card company. I ordered this tea on march 24th and till today.. I havent seen my tea.
I stay in nigeria. Then today they bill me for another tea. They never respond to mails. They never answer calls. So they are prompt with taking people’s money but they cant be bothered to communicate effectively.
Then this stupid and mannerless david comes here to say thrash? This is money we worked for.
So I think you should go into ur bathroom and have a good brainwash before you come here to spill rubbish.
We have every right to be angry because we have not been treated right. Its that simple.
I didn’t reaad the whole thread, but the tea is not available for purchase at this time.
I purchased my tea in mid March and found out today that they are putting a three week hold on all tea.
Two months (with the new 3 week delay) is not acceptable. In the mean time I found another product that is better.
If you purchased your tea in mid March it should be there soon. I got my March 17th shipment yesterday. They are already working on orders up to the 27th of March.
If you had your email in the system you should have received an email with your tracking number. More than likely your packaged shipped.
Also, they only stopped new orders for 3 weeks. That has nothing to do with any order that was placed prior to Tuesday.
Any order that was made before that is still getting shipped. They stopped future ordering for the tea so they can catch up. That’s all.
Idk what exact day you order but since you said mid March, if ur order doesn’t be delivered by say Monday or Tuesday then you can put in a ticket (we have a new Zendesk ticketing system which you should be able to log in your back office and see) and they will give you your tracking number to contact the post office.
I had an order that left TLC on the 15th and only got it 2 days ago. The post office has been horrible as TLC sends out all packages 2 day priority.
Thanks David
Just jumping in with an observation no one has mentioned.
Affiliate marketing and Network Marketing are two different marketing methods. Do a Google search.
MLM comp plan = MLM/network marketing/direct sales/party plan or whatever else you want to call it.
David, How are you?
I see that you are a rep. What city are you in? I’m in Texas.
Hello DJ. I’m now in NC. Just moved here from NYC last June.
For all the people who haven’t recieved their products, be patient, these products are high in demand and its hard to keep up with the orders.
TLC is one of the greatest companies to purchase from or to earn income from. The leadership is solid and the compensation plans rocks, not to mention the products work.
and your proof of this as opposed to people slacking is what?
Like one person said its not the company its the sales person.
They should inform the customer there is a 21 business day delay plus shipping time. We all know this.
The company pulled the tea off the site to fulfill these backorders and get back to normal.
I have tea to ship out and I was smart enough to order enough to ship to customers as opposed to them waiting.
As far as reps getting paid to bring in affiliates..that’s false we get one time fast start for products purchased. No more no less.
When you recruit new affiliates, right.
And if affiliates are the only ones purchasing products, you’re looking at a product-based pyramid scheme.
Any updates on this company. I see many are trying to hype it as the next big thing since vemma.
I would imagine they have been all caught up by now with shipping their products, yes? no?
Any update on the shipping issues? Any improvement? I was just introduced to TLC and would like to know.
The complaining seems to have died down. Whether they’re on top of orders though I’m not sure.
The last complaint was in mid June 2015.
behindmlm.com/companies/total-life-changes-shipping-delays-acceptable/#comment-340555
If you’re a customer, you can probably order the tea (and other products). Your credit card will be charged immediately. You won’t receive any tracking number or order confirmation (I don’t think they have fixed that).
You will need to keep an eye on the situation, e.g. you may need to cancel auto-shipment if delivery is delayed more than two weeks — to avoid being charged for multiple orders without receiving any products.
Perhaps the shipping problems have been resolved.
I’m a new distributor/affiliate to the company and placed my first order through an associate at a Tea Party on October 24th. It was received on October 28th including 4+ packs of tea and a few other products.
I placed a new order on November 5th as a totally new customer online and it was received November 9th. I hope this helps.
As a new TLC associate, I’m sorry to see that you all have experienced these issues and I hope that you’re questions and problems are soon resolved. Best Wishes!
If you miss one month mandatory autoship, does this affect ur bonus? How do you catch up with this miss.
No autoship = no commission.
All of the human shit from MCA such as Darryl Drake and Stephen Rachel are busy doing “what they do best”.
complete scam as I see the clowns are out flashing cars and money.
If I’m going to purchase tlc products for my own consumption, doesn’t it make sense to become an affiliate?
It shouldn’t.
If you don’t plan to resell, why *would* you become an affiliate?
And if anyone can become an affiliate, and everyone thinks like JV, who do you resell to?
I was a happy TL c distributor until more than 3300 disappeared from my downline from one day to the next.
The company told me that they were removing “inactive” distributors, that they are cleaning the data base. That was a “lie”.
More than 10.000 points got removed from my downline. Than we found out that the HCG drops are totally banned by the FDA and are “ilegal” :
fda.gov/ForConsumers/ConsumerUpdates/ucm281333.htm
Then, my biggest leader died of cancer last year. He was making about $3,000 a week in binary commission. He was promised that his family would inherited his business, distributor account.
I was also making 50% matching bonus from his binary commission, BUT, after he died, after I see the ceo with tears crying his loss, the ceo went to his family and told them that the business “is NOT inheritable”…
I have been in many mlm companies as corporate and I have helped process several cases like this and the companies “always” allow the direct family to inherited their business.
Not total lies c… And there is so much more wrong doing… To me, is a very corrupted company… sorry.
If the company uses the term affiliate to distinguish those who refer say 2 minimum customers and they then qualify for the binary pay play and the customer is anyone who do not refer 2 people or more would eliminate the confusion.
Say if I am a customer and I like the product and refer 2 of my friends to buy it… I get a customer referral bonus of 50% of what they buy in their first order but I am not qualified to be in the binary part of the comp plan.
That would be ok but If I refer a 3rd friend I now qualify to be an affiliate and upgraded in the system as such.
Now I can get the binary commission on my referral repeat purchase if I meet all the IBO qualification applicable.
Retail customers can’t earn commissions. Earn a commission = affiliate.
An AFFILIATE is NOT a customer. An affiliate’s JOB is to SELL STUFF. A customer’s role is to BUY and USE stuff. The two roles are CONTRADICTORY.
Affiliate agreement has a lot of additional verbiage that does not apply to customers. Customers pay, and go. There’s little if any “customer agreement”.
If a company can just reclassify affiliates as “customers” on a monthly basis they would NEVER have an accurate count of affiliates, only people who “signed up”.
It’d be like a McDonald’s employee required to refer two more employees to qualify for paycheck. It’s a ridiculous idea.
I see this thread is very old, but I came across it because I’ve been researching a huge issue specifically here in the Dominican Republic with inventory.
The US seems to be fine and on track, after a bit of a delay at the start of the Covid Pandemic, which is understandable. That being said, the Dominican Republic offices seems to be a bit of a scam, where local Life Changers with higher ranks have total control.
I noticed that they encourage their teams to make unreasonably large purchases in order to reach certain ranks. The bigger issue is that that for OVER a month they sold inventory to clients and life changers on their website before they finally realized it would be a good idea to label the items on the website as OUT OF STOCK.
They did this with full knowledge that they had no inventory. They are now stuck with a multitude of clients waiting almost 2 months for their orders.
They knew this would happen, but to them it was more important to make sure that those with pretty high ranks already, reached a higher rank – because at the end, it’s about a total life change for THEM. Their customers don’t seem to matter much.
In a 3rd world country where someone pays a week’s worth of salary just to purchase a month’s supply of tea, i see this as abuse.
I don’t blame TLC corporate for this. They are probably clueless as to what problems are going on in the Dominican Republic.
Sadly, a small group in the DR has taken over both offices and seem to run them as they please. TLC’s policies and procedures specifically indicate that one shouldn’t buy inventory that’s more than what can reasonably be sold and consumed in a month.
Some people buy inventory they can’t sell or consume for years only to advance to a high rank, and this is VERY encouraged out there. So that one person that would simply like ONE pack of tea to perhaps relief their constipation, simply cannot obtain it – if they don’t have access to the person with the 3000 bag of teas stored at home.
I was a Life Changer here in the Dominican Republic, but I am also a very smart woman. TLC is NOT a scam, but TLC in the DR operates with a scam mentality.
So sad that they can take a great opportunity and ruin it for others. This is why most MLMs fail in this country. By the way, the TLC leaders in the DR mostly all came from Organo Gold, which is now nowhere to be seen after scamming so many people in the DR.
Ana Cantera, executive ambassador in the DR was with Organo Gold. When shit hit the fan, she was the first to hide her face. Look up “Nuria Piera” on Youtube.
youtube.com/watch?v=jdp3yDhkyOc
This review might be dated but it sounds like inventory loading is still the business model.
DR TLC distributors are just doing what TLC’s comp plan lets them. The onus is on the company to not operate a pyramid scheme (majority of purchases are from affiliates).
This was a problem in 2013 and from what you’re saying is still a problem in 2020. At some point you have to look at the company and realize this is their business model.