10th Family First Life robocall fraud lawsuit filed in Maryland
The number of filed civil robocall fraud lawsuits against Family First Life’s parent company has climbed to ten.
Family First Life is an MLM company that makes money selling purported insurance leads to its promoters.
The opaqueness of the scheme has lead to multiple lawsuits alleging violations of the Telephone Consumer Protection Act (TCPA).
Plaintiff Beaufort Nickson filed suit against Integrity LLC, fka Integrity Marketing Group, in the District of Maryland on February 11th, 2025.
In his filed Complaint Nickson alleges, despite his cell phone being on the National Do Not Call Registry since 2018, that he received thirteen “illegal, unsolicited and unwanted telemarketing” calls from 2021.
Defendant’s first illegal, unsolicited and unwanted telemarketing call was on october 05, 2021 … from [a] “Spoofed” phone number.
Plaintiff was at an appointment when he answered his phone and heard beeping sounds before a live person came on the phone and identified himself as James with American Senior Benefits and stated he was calling regarding final expense insurance.
Plaintiff immediately told the Defendant’s representative he was not interested in its products or services. Defendant’s call was upsetting and annoying to Plaintiff.
Defendant’s second illegal, unsolicited and unwanted telemarketing call was on October 09, 2021 … from [a] “Spoofed” phone number.
Plaintiff was in the middle of grocery shopping when he answered his phone and heard beeping sounds before a live person came on the line and identified himself as Alex with American Senior Benefits.
Plaintiff being annoyed asked, “What are you calling about?”
The representative stated, “I’m calling to see if your are [sic] interested in our final expense insurance, we work with the top 25 insurance providers”.
Plaintiff interrupted the representative and stated, “I am not interested please stop calling me” and disconnected the call.
Plaintiff felt harassed and was annoyed by the Defendant’s call.
Defendant’s third illegal, unsolicited and unwanted telemarketing call was on October 11, 2021 … from [a] “Spoofed phone number.
Plaintiff was meditating when he was interrupted by Defendant’s call and heard beeping sounds before a male voice came on the line and stated he was calling from American Benefits.
Plaintiff immediately disconnected the call and was very upset his peace was disturbed.
Defendant’s fourth illegal, unsolicited and unwanted telemarketing call was on October 11, 2021 … from [a] “spoofed” phone number.
Plaintiff was trying to eat dinner when he was distracted and answered his phone and heard beeping sounds before a male came on the line and stated he was with American Benefits and started going through his script stating that they were the broker for 25 insurance companies and asked Plaintiff a series of questions such as do you smoke, do you drink.
At this time Plaintiff heard several screeching sounds before another male who identified himself as Alex Nichols agent #51 with American Senior Benefits calling regarding final expense insurance and that they were a broker working with the top 25 insurance companies and had multiple offices throughout the country.
Plaintiff listened to the representatives’ repeated script and informed the representative that he had spoken to him before (October 8) and to stop calling his cellphone and to take him off their call list.
Plaintiff felt harassed, annoyed and tired from Defendant’s repeated calls. Plaintiff video recorded the call.
In October 2021, after receiving the fourth call, Nickson sent Integrity Marketing Group a letter. Through a number of company names, including American Benefits, American Senior Benefits, Senior Solutions and Medicare Center, Nickson informed Integrity Marketing Group they were violating the TCPA.
Family First Life representatives continued to contact Nickson.
Defendant’s fifth illegal, unsolicited and unwanted telemarketing call was on October 26, 2021 … from [a] “spoofed] phone number.
Plaintiff was getting dressed when he was interrupted by Defendant’s call.
As Plaintiff answered his cellphone he heard a beeping sound before a male voice came on the line and stated his name was James with American Benefits calling regarding burial insurance.
Plaintiff stated, “You’ve called me before and I told you I was not interested” and discontinued the call.
Again, Plaintiff felt annoyed, frustrated and harassed by Defendant’s continued calling.
Defendant’s sixth illegal, unsolicited and unwanted telemarketing call was on October 27, 2021 … from [a] “Spoofed” phone number.
Plaintiff was trying to prepare dinner when he received this call which infuriated him causing him to feel agitated.
As he answered his phone Plaintiff heard beeping sounds as a make voice came on the line asking, “how’s the weather where you are?”
Plaintiff asked, “whose [sic] calling?” and the male said, “I’m calling from American Benefits hold on just a second”.
Plaintiff heard a screeching sound and another male came ont he line and said, “thank you so much for holding on this is agent number <inaudible> on a recorded line how are you doing today sir?” What Plaintiff heard was James.
The Representative continued to state, “we are an independent insurance broker working with the top 25 difference insurance companies like Mutual of Omaha, Gerber AARP”.
At this point Plaintiff had told the representative that he had sent a letter and informed the representative that he was on the Do Not Call List. Plaintiff video recorded the call.
Defendant’s seventh illegal, unsolicited and unwanted telemarketing call was on November 19, 2021 … from [a] “Spoofed” phone number.
Plaintiff was at an appointment when he received this call and again heard beeping sounds before a male voice came on the call and said, “I’m calling you from American Benefits”.
Plaintiff immediately disconnected the call. Plaintiff was yet again feeling frustrated and harassed by defendant’s repeated unwanted telemarketing calls.
Plaintiff called the Defendant’s number back when he left his appointment and heard the Defendant’s recorded message which stated the following in a male voice:
“Thank you for calling American Benefits, America’s best source for final expense insurance, press one to speak to an agent”.
Plaintiff video recorded the message.
Defendant’s eight illegal, unsolicited and unwanted telemarketing call was on November 19, 2021 … from [a] “Spoofed” phone number.
Plaintiff intentionally refused to answer this call, knowing it was from the Defendant because of the previous calls Plaintiff received from the Defendant on this date.
Plaintiff waited a few minutes and called the number back and indeed it was the Defendant’s recorded message in a male voice which stated the following:
Thank you for calling American Benefits, America’s best source for final expense insurance, press one to speak to an agent”.
Plaintiff pressed one and the recorded stated:
“Unfortunately all of our agents are busy at the moment.”
Plaintiff, again was feeling frustration having to screen his calls due to the Defendant’s harassment. Plaintiff video recorded the message.
Defendant’s nineth [sic] illegal, unsolicited and unwanted telemarketing call was on November 19, 2021 … from [a] “Spoofed” number.
Plaintiff again heard beeping sounds before a male voice came on the line and stated his name was “James” with American Benefits which was the same name and voice Plaintiff heard before in other calls from the Defendant.
Plaintiff yet again told Defendant he was not interested in its products and disconnected the call.
Plaintiff continued to experience frustration, anger, stress, harassment and disbelief that the Defendant continued to call him.
Defendant’s tenth illegal, unsolicited and unwanted telemarketing call was on November 20, 2021 … from [a] “Spoofed” phone number.
Plaintiff was interrupted from having lunch when yet again he answered his phone and heard beeping sounds before a male came on the line and stated, “Hi I’m calling you from American Senior Benefits about final expense insurance”.
Plaintiff listen[ed] to the representative’s familiar script and told Defendant he was not interested.
Plaintiff was disgusted by Defendant’s continued calling and use of spoofed phone numbers. Plaintiff was not able to record this call.
Defendant’s eleventh illegal, unsolicited and unwanted telemarketing call was on November 30, 2021 … from [a] “Spoofed” phone number.
Plaintiff was trying to rest and was disturbed by Defendant’s call when he answered his phone and heard beeping sounds, as a male came on the call and started going through a script of questions regarding funeral, burial and cremation expenses.
The Defendant’s representative started calling Plaintiff by his last name. As the representative stated, “Mr. Nickson I’m calling you to inform you, you have 25 for a final expense program that is basically designe dto provide 100% of the funeral and burial expenses insurance”.
Plaintiff asked, “what company are you calling from again”, and the representative stated, “I’m with American Benefits”.
Plaintiff asked the representative, “how did you get my information?” The representative replied, “your information was provided to me by the company”.
This goes back to when Plaintiff sent the Defendant the October 15, 2021, letter regarding (TCPA) violations.
Plaintiff asked the representative what was his name and he stated “Jonathan Reid”.
Plaintiff asked the representative where was American Benefits located, and he stated “Arizona”.
Plaintiff again informe the representative that he told American Benefits to stop calling him and that he was on the “Do Not Call List Registry”.
Plaintiff was annoyed and frustrated by Defendant’s call. Plaintiff video recorded the call.
Defendant’s twelve illegal, unsolicited and unwanted telemarketing call was on December 17, 2021 from [a] “Spoofed” phone number.
Plaintiff was meditating when he answered this call and heard beeping sounds before a male came on the call. The representative started going through its [sic] script asking Plaintiff a series of qualifying questions.
Plaintiff asked, “what company are you with again”? The Representative replied “American Benefits”.
Plaintiff did not give any of his personal information, Plaintiff feigned interest until he was transferred to another male who upon coming on the line Plaintiff heard a screeching sound and the male stated, “Hello final expense department this is Dillon on a recorded line agent 2282”.
Plaintiff immediately asked the agent, “So what company do you work for?” And the agent replied, “The name of my company we are called “Senior Solutions”. We are a brokerage located in North Carolina also dealing with financial expense insurance”.
Plaintiff continued to ask the agent questions in an attempt to put an end to the calls but the agent disconnected the call.
Plaintiff felt frustration and anger due to the Defendant’s repeated calls. Plaintiff video recorded the call.
Defendant’s thirteen illegal, unsolicited and unwanted telemarketing call was on March 01, 2022 from [a] “Spoofed” phone number.
Plaintiff was eating lunch when he answered his cellphone and heard beeping sounds before a male came on the line and started going over its script regarding funeral, burial and cremation expenses.
Plaintiff asked the representative to repeat the name of the company he was with, and the representative replied, “I’m calling you from American Benefits sir”.
In this call the representative tried to get the Plaintiff to agree to receive autodial calls. When Plaintiff would not agree the representative disconnected the call.
Plaintiff was annoyed and again felt harassed by the Defendant’s repeated and disruptive calls. Plaintiff recorded this call.
Nickson references additional “upsetting, stressful and aggravating” calls but only provides screenshots showing the calls were received.
Nickson maintains he never gave Integrity Marketing Group permission to call him and that, as per the TCPA, “the burden is on the Defendant to demonstrate that Plaintiff provided it with prior express consent within the meaning of the statute”.
Across two counts alleging TCPA violations, Nickson sought up to $4000 per violative phone call received.
On April 18th, Nickson filed an Amended Complaint against Integrity LLC. Sometime between April 2025 and June 2025 it appears a settlement was reached.
Nickson filed a Notice of Voluntary Dismissal on June 6th, 2025. The court closed the case later the same day.
BehindMLM is aware of ten civil TCPA fraud lawsuits filed against Integrity, pertaining to unsolicited Family First Life marketing calls:
- Plaintiffs Francisco Baserva and Francisco Suescum filed suit against Family First Life LLC in October 2021 (case settled May 2023)
- Plaintiff Mark Dobronski filed suit against Family First Life in August 2022 (case settled January 2025)
- Plaintiff Don Campbell filed suit against Integrity Marketing Group in September 2022 (case settled in April 2023)
- Plaintiff Robert Salomon filed suit against Family First Life in March 2023 (case settled October 2023)
- Plaintiff Aaron Rapp filed suit against IMG (dba Family First Life) in June 2023 (case settled July 2024)
- Plaintiff Terri Nichols filed suit against Integrity Marketing Group in September 2023 (case settled December 2023)
- Plaintiff Wes Newman filed suit against Integrity Marketing Group (see Nichols link above) in April 2024 (case settled April 2026)
- Plaintiff Steve Noviello filed suit against Integrity LLC in October 2024 (case settled February 2025)
- Plaintiff James Calhoun filed an amended petition against Integrity Marketing Group on December 6th, 2024 (case dismissed as to Integrity Marketing Group on December 30th, 2025)
- Plaintiff Beaufort Nickson filed suit against Integrity LLC on February 11th, 2025 (case settled June 6th, 2025)
Given at least ten TCPA lawsuits have now been filed against Integrity and/or Family First Life, clearly this is an ongoing issue for the company.
TCPA is regulated federally by the Federal Communication Commission (FCC). Whether the FCC has opened an investigation into Integrity and Family First Life is unclear.
