Total Life Changes shipping delays acceptable?
Over the last few weeks I’ve seen a noticeable increase in Total Life Changes customers and affiliates complaining about ongoing shipping delays.
TLC affiliates have been quick to respond to the issue, as they’ve no doubt been bearing the brunt of complaints from customers. But by and large these responses have been dismissive.
So what’s the story and why is this an ongoing issue?
Problems appear to have first began to surface early last month, with complaints from customers revealing similar experiences:
I HAVE PLACED AN ORDER SINCE FEBRUARY 10 AND ITS ALREADY MARH 3 AND NOTHING!!
THEY ARE GOING TO GET THEIR BUTT IN PROBLEMS!! BIG PROBLEMS!
Thus far responses from TLC affiliates to the concerns have cited issues with growth and a machine breaking down, as TLC affiliate “David” explained on March 5th:
For those bellyaching of delayed shipments, you need to take that up with the person you ordered your products from.
This has been a known thing since Dec due to the biggest growth in one month then the company has every seen since it started to do business as an mlm…on top of one main machine that packages the tea had broke down and have been playing catch up.
Anywho, once some legal stuff dealing with a new manufacturer, everything will go back to being 3-5 days shipment for the tea.
They are short staffed plain and simple. We are informed if products are not available or if there is a shortage in which i just mentioned.
Yet here we are a few weeks later and by all accounts the issue has still not been resolved.
As part of my own research, I went to the Total Life Changes website to see if there was any mention of delays.
What I found was the following message clearly highlighted in the company’s online storefront:
:: PLEASE BE ADVISED :: Due to the high demand for Iaso™ Tea all orders containing Iaso™ Tea are being delivered within 21 business days.
Are the delays really due to increased demand though?
As far as I can tell, Total Life Changes have been marketing their Iaso Tea since around 2012 (might even be slightly earlier).
So why after nearly two years is this still a problem?
Increased product orders? Increase your order from the supplier!
A machine breaks down? Get it fixed immediately and get back on track within a few days.
It’s not rocket science.
One interesting point I couldn’t find any information on the Total Life Changes website was that of legal troubles between the company and it’s supplier.
David touched on it above, with a video I found on one TLC affiliate’s website elaborating a little further:
[0:37] TLC is doing everything possible to fulfill all of the orders and get back on track by increasing the amount of tea produced.
The increase of production is not that easy because of the manufacturer (sic) current limits, and until legal matters are put in place an additional manufacturer cannot start producing yet but will start very soon.
That video however was uploaded to YouTube on February 26th… and still there are massive delays with TLC Iaso Tea orders.
Props to the TLC affiliate who at least bothered to make the video, whereas other affiliates appear to have failed to advise their customers of the delays altogether. Presumably this was before TLC attached the shipping delays warning to the Iaso product listings on their website.
In any event those who are sick of waiting have been advised to contact TLC for a refund, but even this has proved to be a challenge.
One TLC customer writes,
Where’s my money? I requested a refund several times, with NO REPLY. And why is it impossible to get anyone on the phone?
Another,
I place an order on feb 4 of 2015 and I never received a confirmation number of my order but my card was charge the same day…..
I still have not receive my order or my refund they said it will take 5-7 bussiness days but its been a month already!
And another still,
i called on the 9 th and asked for a refund. Today is march 18th and after calling amd calling getting hung up on and lied too . i still havent received my damn money. Smdh
And on and on it goes.
Compounding the problem is the issue of customers and affiliates being unable to contact TLC directly.
I placed an order about 2 weeks ago and now can’t get anyone on the phone to track the shipment! ! The line is consistently busy no matter the tI’m or day!!
Same thing happened with me…phone is always busy, but I have something for they ass, I’m about to dispute this shit with my bank.
Include me in as well. I placed my order a month ago, they can take my money but not return an email or answer the phone. And I don’t want to hear how their so backed up, that’s just bad business.
Here was TLC affiliate David’s response to the issue:
TLC is merely a distributor/supplier. That’s why it’s not on the site. They aren’t like a Walmart or another business who deals directly with customers. We do.
An MLM company who takes orders for products but refuses to deal with customers, even when there are lengthy shipping delays occurring? Seriously?
My take on the issue is that simply put, if you don’t have the product in stock then you shouldn’t be taking orders.
These ongoing delays have been dragging on for almost two months now with no end in sight. No developments are being communicated to affected customers from TLC corporate and people are being told to request refunds but are unable to do so… because TLC “doesn’t deal with customers”.
The only instance I found of TLC management publicly addressing the issue, was in a blog post from CEO Jack Fallon dated February 24th:
Jack here. Checking in from Korea.
I want to let everyone know I’m thinking of our entire sales force and what a fantastic job you are doing. Your patience and understanding is truly appreciated.
We have had tremendous growth in the past two months, so much so that we hit 185% growth company wide. This is a bit of a shock to all of us at corporate, but we are fulfilling tea orders as quickly as possible.
I do understand there are a lot of questions and concerns regarding the time it is taking to fill some of these orders. We are working extremely hard to get the product in your hands as quickly as we can get our supply replenished in our warehouse.
Because of this growth we are doubling the number of associates in our customer service department and support centers.
We will also be implementing new software very soon to provide a greater experience for all customers and TLC reps.
Our phone lines have not stopped ringing in weeks, and once all of the phone lines are in use there is no way to get thru.
I am working to remedy this as quickly as possible by changing the infrastructure of our phone system and adding dozens of additional lines.
Meanwhile TLC’s reputation is tanking, and if they keep this up for much longer I’m not really seeing how they’re going to recover.
Here’s a recent comment from a TLC customer made not even 24 hours ago:
This is very unprofessional — you take your payment right away and your rep lies and tells you 14 business days knowing full well they were backed up when she took my order but never disclosed this information – bad to do business this way..very very very dissatisfied with this company..
1st and last order with this rep or distributor or wgatever she wants to be titled (swindler is more like it)
If anyone from Total Life Changes corporate winds up reading this, feel free to leave a comment below explaining what exactly is going on, what you’re doing to rectify the situation and how long that’s going to take.
Elaborating on these legal issues with your supplier would be much appreciated to. Obviously some information is being circulated among top affiliates but if you’re not in the elite TLC affiliate clubs, evidently you’re in the dark.
Meanwhile your customers are coming here for answers and to share their experiences, and I honestly don’t know what to tell them.
It looks pretty bad from the outside, so hopefully someone over at TLC corporate will come on here and provide some answers for those affected.
That is the risk a company which doesn’t manufacture its own product must contend with.
TLC’s rapid growth should be a good sign, but again, how they didn’t or weren’t prepared for that with a backup plan, is what’s puzzling.
The question that should be asked is… is this really a manufacturing problem, or a cashflow problem (being disguised as a manufacturing problem)?
and then one can start asking for proof of the ridiculous claims of the product.
I just found this blog concerning the delays in delivery times and the lack of customer support from TLC. I am the VP of Marketing and Design for TLC in our Michigan headquarters.
We have been very upfront with our distributors and our customers. We have announced that customers should not combine any orders with our Iaso™ Tea, which is the product that we have been experiencing the difficulty with in terms of supply and demand.
All other products are available and are shipped within 3-5 business days, just as the tea did for many years.
The biggest proponent of this dilemma is our company growth in North America.
We we fortunate enough to attract three powerful and seasoned network marketers from another company and they have attracted over 60, 000 new representatives in just 15 months. We are now attracting over 5,000 new representatives per week.
This has put a strain on our ability to fill orders.
The information in this post is quite accurate. We did have a machine failures at our largest distributor. It was repaired and we continued to process orders.
We had further set backs securing additional distributors because the Iaso™ Tea is a proprietary blend, so protecting the integrity and the quality of the product is of course our main concern.
Additionally, the extreme weather in February in the southeast of the United States caused distributors to shut down for days, which slowed production and stopped timely deliveries.
I’m not intending to make excuses. We have been very upfront with the difficulty in filling orders.
Our corporate spokesperson and “America’s Most Trusted Fitness Model”, Clark Bartram visited our Michigan Headquarters and interviewed many members of our corporate team, asking the tough questions and getting honest answers.
All of his video footage has been posted on our corporate Facebook page and has been shared on our official YouTube page as well. We are not hiding the fact that we are bursting at the seams.
The actions that have been taken so far would include securing two additional distributors to complete our Tea shortage, we have invested over $25K in Customer Service software (ZenDesk), we have upgraded the infrastructure of our phone system, but it is just not working properly. That is the truth.
We field inquiries by the minute and we understand the frustration and strain that this places on our field reps.
We continue to hire consultants and technicians to test our bandwidth and repair/replace our telephone hardware. We are fighting an uphill battle as some of these solutions have worked immediately, while others have led to further problems.
We are expecting an increase in customer service via ZenDesk as our agents get trained on implementing this software to field calls and emails.
We are also getting quotes from Call Centers to help us field calls so that our clients will no longer have to wait on hold or listen to a busy signal.
Our CEO Jack Fallon and COO will be visiting what we anticipate to be our new facility. There was some water damage due to pipes that burst during that stretch of cold weather here in Michigan.
So, nothing has come easy for us since the start of the year. We went from touting the fact that we were experiencing tremendous growth in sales and new affiliates, only to be punched in the face with problems from our distributors, problems with our infrastructure at our Michigan headquarters and good ‘ol mother nature kicking us when we were down.
Well, I’m here to state that we are getting up; a bit slower that we anticipated, but we are getting back on our feet and we are going to work tirelessly to turn all of these problems around and get our distributors what they need in a timely manner; to retain their customers and attract new business partners.
I can be reached directly with additional questions or concerns. Just please “be nice” and I will do what I can to assist you with any questions or concerns.
Email: scott@totallifechanges.com
@Scott
Thanks for the corporate reply. Hopefully that gives your affiliates and customers some answers.
Any idea of an ETA for when the tea will be ready to ship when ordered?
if 60,000 reps joined in 15 months, that would have been the time to prepare strategy for the future.
getting ‘quotes’ from call centers After reaching fresh 5000 reps a week seems very tardy.
this rate of growth is very worrying. corporate seems unprepared/inexperienced to handle this. such an extreme Pop, can rapidly disintegrate into a Drop, which in turn can cause a lot of payment problems and demise.
if i were scott bania, i would worry about more than just non installable phone software, and the weather.
None of the complaints mentioned anything about that? 🙂
Most complaints seemed to be about multiple communication issues.
– – – – – – – –
* ordered products in early February
* didn’t receive any order confirmation
* credit card was charged for payment the same day
– – – – – – – –
* some people expected delivery within 5 – 7 business days
* didn’t receive any products within reasonable time (2 – 6 weeks)
* didn’t find any “Order status” information?
* didn’t get any reply to emails
* tried to call the company (but that didn’t work)
– – – – – – – –
* requested refund (some had multiple refund requests)
* didn’t get the requested refund (didn’t get ANY reply)
* some people contacted their banks to dispute the transactions?
– – – – – – – –
Most of the people complaining seemed to be new customers or affiliates. They referred to information found on the website, e.g. “shipment within 5 – 7 business days”. Old customers would have referred to their own experience, e.g. “I have always received the goods within 10 days”.
I wasn’t worried about my order that I placed on March 19th, 2015 until today.
After trying to get in contact with someone on the phone since the 20th to get a tracking number for my order, I have been just a little concerned but now I’m concerned to the point of thinking about contacting my bank and dispute the transaction.
When I placed the order online, I did not receive a tracking number or an email saying when my order would be shipped and when it should arrive.
Yes, TLC did take the money instantly from my account.
My question is. If you had enough time to instantly take the money from my account, why don’t you have time enough to answer the phone, or send an email on when the order will be shipped and should arrive?
This product is all over facebook. After reading more on this product and the complaints and the problems that the company is having (without customer satisfaction), I think it’s only right that this also gets published on facebook so that no one else will have to face these problems.
I would rather pay more for the product with another company and get proper customer service than to pay a cheaper amount and get bad customer service.
I am letting all my family and friends know, I have told over 100 people about this product when I ordered it. I will now go back and tell those same over 100 people about the service, hopefully too many have not ordered.
If so I’m sure they will dispute the transaction with their bank also. This is so sad!
I am just wondering what is so great about this tea that people could not get their tea anywhere else?
A lot of people bought it as retail customers so what it is not about recruiting. Did they make some outlandish promises that nobody can resist? I am not getting it.
You can try the feedback method first = try to identify the problem as it is, and see if they can offer some solutions?
I looked at the communication in the article in post #7, and was able to see several communication issues. But I’m not sure I identified all of them correctly.
– – – – – –
1. I believe the initial message was a little vague:
Some people got complete orders delayed for 4 weeks because the tea was delayed from the manufacturer. People will need some clear information about how to avoid that delay.
You probably haven’t been affected by that, but some of the others were.
– – – – – –
2. You expected to get tracking number or an order confirmation, or some similar type of message from the company. “Similar to what you will get from other companies when you order something online”.
Many of the others seemed to expect the same.
– – – – – –
3. I don’t think people expected an immediate credit card charge the same day they have ordered something?
We expect it when we pay for something with immediate delivery, e.g. downloadable products. We expect it when we have agreed to a solution like that. We don’t expect it when the product first will be sent 2 weeks later.
– – – – – –
4. The company have some telephone problems / customer support problems. They can’t offer a quick fix to that problem, so I focused on “Order Status” or similar type of “self help”.
– – – – – –
I identified most of those “communication issues” from the article.
I called it “communication issues”, e.g. the immediate credit card charge is a type of communication. It sends out some “wrong signals” about being very interested in your money and less interested in the information you need as a customer.
Do a quick Google on DIET TEA SCAM and you’ll wonder no more
I have been with TLC since 2011 and we never experience this delay before with the tea. I believe it is due to an unexpected sales increase by 200% in December.
I have been in MLM for 20+ years and been in the corporate side in many top MLM companies (Zrii, 4Life, Gano Excel, Unicity) and in all companies we experience shortness in stock at times.
I’m confident this will be resolved soon.
Boris, the tea is too good. Yes! We want the iasoTea now!
Besides, the business opportunity with the tea is very tremendous. Things will be great in 2015 for our business.
I’ve heard there is another company that you can get this same tea from at the same price, difference is there is no delay in shipping.
I will look into this further before I put the company name out there. I tend to believe that this company has some pretty good credentials behind their name.
Let me look into this company a little more before I give that information out.
You can probably ask for refund / cancellation of the order?
“I don’t feel comfortable with your current delay problems” should be a good enough reason. Keep it short and factual, he’s already familiar with the problem so he won’t need a lot of details.
Send an email …
* Scott Bania’s email address in post #4.
* Identify your order (name, date ordered, total amount, etc.)
* Ask for refund / cancellation.
He will probably find a solution (e.g. he will probably send your email to the right person in the company, “with some instructions”).
Well there ya have it folks. Perfect example. Some people consider this “experience” or “success”.
I consider it, never quite learning how to pick a winner or create residual income. My suggestion, as usual is to take your residual income advice from someone who has actually had some success in creating one. 🙂
It probably will be resolved, “within reasonable time”.
* machine failures = resolved, but the delays will probably continue for several weeks.
* additional manpower will probably work.
* etc. (software and other solutions)
That’s the technical side of the problem. It has probably been caused by a too onesided focus in the organization. Someone was probably too busy doing promotional work while he should have kept an eye on a different part of the business.
I’m not sure that problem will be easily resolved.
Fact is you can probably get the SAME tea for a LOWER price, albeit just not in the same packaging.
It’s widely know that most of the “gano” products are sourced from one company in Malaysia called DXN, who also sells their own brand. So whatever tea this company’s selling, there’s a source. You just need to find it.
TLC was actually reviewed here in June 2013. It received 4 comments, and then the thread was dead for 20 months until early February 2015 (starting with 3 complaints).
NOLINK://behindmlm.com/companies/total-life-changes-review-40-mandatory-autoship/#comment-331144
So, their product was so great that they demanded mandatory autoship. I guess product did not become better all of a sudden, marketing did.
These new expert marketers spammed their ads everywhere on social media, put ridiculous claims in and got better than expected result. That is why they can not secure enough supply to cover orders.
And they can not stop taking orders because new marketers probably made some kind of a deal that prevents slowdown in sales because they receive cut from every sale.
And if deal is broken, top marketers will move with their downlines somewhere else. Am I right?
TLC is probably “faking it”.
Almost everyone seems to start posts with something about “tremendous growth”, but when I try to check it online (Alexa, etc.) I can only find that the same types of arguments have been repeated over and over again from April 2014.
BUSINESS FOR HOME
It had “tremendous growth” in September 2014.
ALEXA
TLC’s Alexa statistics are comparable to behindmlm.com in global rank and rank in the U.S.:
* behindmlm.com 47,613 (global) 30,974 (USA)
* totallifechanges.com 72,286 (global) 20,378 (USA)
There are some other TLC websites (tlc latino, tlc team, etc.). They had global rank >1 million, so I didn’t bother to make any notes about rank.
JACK FALLON
Jack Fallon started his February 24 blog post with “tremendous growth” where he normally should have addressed the current problem directly.
GROWTH?
TLC have obviously had some growth in the last 2 or 3 months. The growth is being reflected in the number of complaints. But most of the previous “growth” seems to be fake.
I’m not sure. I didn’t try to analyse anything in that post, I simply tried to identify a source for information.
I was looking for when the “tremendous growth” actually had started.
It has been over a month since I ordered the tea.
They would not have nearly the problems with complaints that they are having if they:
1. Didn’t charge credit cards until the product shipped,
2. Let people know that it would take God knows how long to ship.
I would not be upset if my credit card wasn’t charged. Or even if they would answer my email.
Like you I looked at Alexa chart and they were almost up to current level in the Summer of the last year. So assuming that their sales did not disappeared completely all of a sudden, real upshot in sales/membership could have started in November or December.
Alexa does not give you precision or timely free info, just estimated website visiting levels for a period of time. We can only approximate from that.
I honestly see the idea that do not have enough supply quite possible. Their explanation of machines broke down for month, on other hand, of it is ridiculous.
It is much more plausible that they reserved certain amount of supply and now their supplier wants them to pay higher prices for additional tea or they are renegotiating prices altogether.
Now they are squeezed between top marketers who want their cut now and do not want sale stoppage and manufacturers who want them to pay higher prices.
With zero customer support (cutting corners) they chose to do stupid proverbial “head in a sand” thing hoping that problems would solve themselves sometimes and people will be patient. Not going to happen.
It is not out real of possibilities with any business that takes money but gives no customer support that something sinister could be going on.
This second I do not see it as a top option yet. The longer current situation continues, the more likely it becomes.
When I ordered the tea on Feb 27th I did not see an advisory about a 21-day delay in shipping of the tea anywhere on the site.
Like other posters before me I was bothered by the fact that my card was charged before the order was ready and I did not get a receipt or shipping information.
My Rep seemed just as surprised as her customers because she had a hard time getting through for answers.
It is unfortunate as she gained many new customers because of her own weight loss results from using the tea. Now most are angry with her as they feel she deceived them.
She was able to get a receipt for me and could only tell me that the order is in process because that’s all she knows right now.
I ordered the tea because she is my friend and I wanted to support her new business but it f these issues are not resolved, I am not sure I would order again.
The credit card charge is probably automated, automatically charged by the same software they use to register the orders from customers.
The problem is that it seems to come as a surprise to most customers the first time they order.
When we order something online, we will usually be offered a couple of different payment methods, e.g. to pay immediately by credit card or to receive an invoice. Most merchants will usually offer a couple of different shipment methods too. Customers will need to make decisions about how to pay, a choice between different options.
TLC doesn’t seem to THINK like an online merchant. It doesn’t offer any order confirmation or tracking number, order status, “my account”, “3 day right to cancel the order”, etc.
I have compared TLC to Rippln. Rippln’s organizers heavily believed in some “talk it into existence” ideas, e.g. “if we focus on ‘tremendous growth’ then growth will come”.
Rippln failed to follow up with any “substance”, e.g. it didn’t have its main product in place, the product people actually could be interested in.
To think that delays in shipping, in the case of TLC, is simply a supply and demand problem is completely rediculous. There is FAR more to it than that.
Poor, inexperienced, Management being the key factor. No buying power, credit or credibility with vendors is another.
We may come to find out that the product is not even approved in some countries, etc. The “shipping delays” are a side effect of that and other more serious and deeply rooted issues.
Growth is the LAST factor in this mess.
You’re probably right about most of it.
I have only looked at the most current problem. Most of the complaints were from consumers ordering products online. They focused on how they had experienced the problem themselves.
I tried to identify it from that specific perspective, i.e. customers will not immediately assume “poor and inexperienced management” or the other reasons you listed.
They will see the problem differently, e.g. “I was never informed about a 21 days delay in shipment or the immediate credit card charge! I haven’t received the product I ordered, and the company doesn’t respond to any refund requests”.
The management probably has experience from a different type of business, e.g. from selling income opportunities based on downloadable material.
I only heard about the 21 BUSINESS day delay on this site, not theirs.
Today is business day 22 for me. No communication from them what so ever.
I live is a remote area in the US. Stores are scarce, UPS, USPS and FEDEX all work great. I order on-line A LOT. I can’t recall ever having such a problem with any vendor ever.
That didn’t surprise me. None of the complaints mentioned in the article seemed to have noticed any messages about delays.
I believe the problem may be related to that TLC is a network marketing “company” (not fully organized as a company).
It has probably been designed to market and sell the income opportunity, and it doesn’t seem to have all the required functions in place for online shopping.
I didn’t fully explain that idea …
Network marketing revolves around very specific ideas, e.g. the idea that people primarily will be interested in the chance to earn an income and “become successful”.
NWM companies believe it will be much easier to sell a product if they can offer the product bundled with an opportunity, the idea that “people will recommend our product to family and friends if we offer them some money for doing it”. So they will focus on having a system where people can be rewarded for recommending the product to other consumers.
The opposite idea is called “brick and mortar” = traditional merchants selling goods or services to consumers (without any attached opportunity). Brick and mortar merchants believe it will be much easier to sell a product if they can offer other types of “rewards” (e.g. “shipment within 24 hours”).
Most online shops will be based on the brick and mortar idea. Most consumers will only be interested in the product itself (quality, price, design, etc.).
Indirectly, this suggests that ‘retail’ ain’t much of an emphasis in this company. Since most “defenders” don’t know or care about product delays. They get paid even if there were no product.
So.. do you all think that I should report it as a fraud to my credit card company to get my money back?
I wrote to Scott… nothing.
That’s up to you, but I’d say do both: write to the company certified mail include copies of receipt and $ charged and so on. And demand either a refund within 5 business days… or the product, upon their receipt of the letter.
Else, you’ll file a dispute with the credit card company, within 24 hours after 5 business day expired.
Online shops are the antithesis of bricks and mortar shops.
DEFINITION OF ‘BRICK AND MORTAR’:
A traditional “street-side” business that deals with its customers face to face in an office or store that the business owns or rents. The local grocery store and the corner bank are examples of “brick and mortar” companies.
Brick and mortar businesses can find it difficult to compete with web-based businesses because the latter usually have lower operating costs and greater flexibility.
I think he meant that most online shops emphasize on selling product like brick and mortar shops and not opportunity. Direct analogy to brick and mortar is mostly wrong here.
A lot of people ordering product from this company probably have first experience ordering from small MLM, especially the one that is heavily oriented on recruitment.
As people said above, most MLMs are oriented on recruitment and most regular MLM people would not even bat an eyelash if they never seen a product. It is just prerequisite to stay in MLM.
Yes
That’s good advice, thanks. It’s frustrating because I don’t have time write a letter, to go to the post office, etc, etc.
It’s frustrating wasting time complaining to you guys.
I really should know better than to get involved in an MLM. I didn’t think I was really getting involved, I didn’t sign up to be a distributor. I just want to lose 10 lbs.
First, these teas are fake. They may have put some appetite suppressor in there to make it plausible for short period of time.
I personally lost 10 lbs since New Year. Nothing special. I eat 5 times less bread, 3 times less candy and way less sugary drinks than before.
Weight just fell off. If I had mental control over myself I would have made even better regular diet and would have started exercising. This way I could have lost way more, but I am not mentally ready for it yet.
And, that is the bottom line.
Search DIET TEA FRAUD and frighten yourself.
tea has been consumed in asian countries for centuries, and is said to have many health benefits. many natural products have health benefits, such as garlic, ginger, turmeric, neem , cloves etc. as long as they are not sold as ‘medicinal’ but merely ‘beneficial’, they cannot be steamrolled as ‘fake’.
not just MLM, even traditional tea selling companies advertise on public mediums like TV/radio/print, about the beneficial properties of their teas, which includes weightloss. so, this is at least, not just an ‘MLM thing’
tea is good for immunity, metabolism, hydration, bones, and some of these claims are based on actual long term studies:
today.com/health/top-10-health-benefits-drinking-tea-2D12052713
I was not clear. Teas are fake if you consider claims attributed to them in this case such as weight loss and detoxification. It is just not true.
Also, not all natural products are widely believed to be beneficial are so. In the same Asian countries, tusks, bones, skins and meats of rarest of animals are considered to have miraculous healing powers.
They are not healing people. They are moving rare animals closer to extinction.
as tea is zero calorie, replacing your normal everyday drinks with tea, will cause weightloss.
tea has antioxidants which play a major role in the detoxification process.
again, i stress, that these effects are not ‘magical’ but may have effects, which are noticeable in the long term. still, blanket statements of ‘fake’ may be a bit too far.
about beneficial properties of tusks bones etc, there are no studies, to my knowledge, that prove/disprove them. even if they have some benefits, they cannot be worthy enough, to cause extinction of rare species, that goes without saying.
but animal extracts are used in hormone therapy treatments, vaccines and a host of other health related issues. so we cannot steamroll this segment either, as ‘fake’.
we have to remember that ideas, such a medicinal properties of animal parts, are ancient ideas. hunting and killing for meat, skin, medicinal use, were all the rage then. there were plenty of animals around to be killed. PETA didn’t exist.
of course, today ethics have changed, and availability of animals for killing, has reduced. this does not make the past wrong, or the present correct, it’s just ‘changing times’.
Not if your everyday drink is water.
If you are part of the generation to whom weasel words are acceptable, fine.
Otherwise the claims are fake.
if you are part of the generation to whom cynicism fits like a glove, read this from ‘medical news today’ :
as for people drinking only water, Normal People may want a small dash of excitement in their diet, and actually consider drinking something else also! the buzzphrase here is ‘normal people’.
medicalnewstoday.com/articles/268509.php
Medical News Today Eh ???
Alongside articles discussing the benefits of the eight most “popular” diets today
That’s poor even for you, Anjali
Alright, either we’re discussing Iaso Tea or we’re offtopic…
No need to say much more, really, is there ???
The only thing it doesn’t appear to do is cure ingrown toenails
You have probably interpreted something out of context. 🙂
The focus in that comment was on the ideas merchants believed in, “selling products or selling an opportunity to make money and become successful”.
Request a chargeback based on the facts (“haven’t received products”) rather than on fraud allegations. And stop any further transactions (e.g. autocharge) from the company.
The facts in the case are …
* which company
* the date you ordered products
* the transaction (date, amount, etc.)
* “haven’t received any products”
* the requests you have made directly to the company
* the lack of response from the company
TLC obviously have some serious business problems.
I must have because the last time I ordered tea at my local “bricks and mortar” Starbucks nobody offered me “shipment within 24 hours.”
As a matter of fact their “bricks and mortar” presence permitted me to pay over the counter and receive my tea instantly.
if dr miller and TLC talk up their products to the stratosphere, that does not lessen the natural benefits of tea. it just means that dr miller and TLC are being jerks.
if they are using some additives like appetite suppressors etc, the FDA should step in. why blame tea?
Many “brick and mortar” may offer a delivery service?
I didn’t mention anything about Starbucks or tea. I didn’t mention anything about your shopping experiences either. So your confusion came primarily from your own ideas.
The post started like this …
It compared 2 ideas. It didn’t suddenly switch focus from comparing those two ideas to comparing something else.
Enough gooobledygook
The OPPOSITE IDEA to NWM is not called “brick and mortar”. Never was, never will be.
Quit while you’re ahead, because this only gets worse. E-mail JeffBezos(at)Amazon.com
if TLC and dr miller are to believed then laso tea has these ingredients:
it does not have ‘tea leaves’ at all! it is more a ‘concoction’ of some organic ingredients, rather than Real Tea.
-the ingredients used in laso tea, have beneficial properties, but if users are reporting rapid weight loss from using it, it is clear that some hidden ingredients are being used.
-added ingredients like senna, aloe, rhubarb root, buckthorn, and castor oil act like laxatives.
-added ingredients like methylcellulose, psyllium, and agar are often added because they produce a sense of fullness in the gastrointestinal tract, thus suppressing appetite.
-people may experience temporary weight loss when drinking these teas, because they rid the body of excess water.
if laso tea is giving incredible short term results, instead of long term results, i bet it has ingredients not mentioned on the label, and this is because use of these ‘not mentioned’ ingredients can have side effects, and cause harm in the long term.
Next time your mother / sister / elderly relative / niece is infected with an intestinal parasite or candida or is diagnosed with heavy metal poisoning or constipation just remember, it’s not serious, all they have to do is drink laso tea.
As for me, I’ll just continue to believe they are all potentially serious conditions and no amount of spin doctoring or weasel words claiming a tea is able to cure or even aid in a cure is justifiable.
ha. i would never give them laso tea. i would give them a nice cup of good quality [darjeeling] tea, and pack them off to the doctor.
is it silly time Again, LRM?
Only if you think it’s only “silly” and not dangerous that the makers of laso tea can make outrageous statements as to the efficacy of their product in dealing with potentially life threatening and certainly dangerous conditions.
when did i ‘bless’ laso tea, or stand testament to their ‘efficacy’?
natural organic products can have benefits, but cannot ‘deal with’ or ‘cure’ any serious illnesses.
this does not mean natural products DON’T have some benefits from long term usage.
is your world ‘black and white’, do you understand ‘spectrum’?
using natural products is kosher, but if you have an illness ask you doctor. what is ‘difficult’ about accepting this position?
a recent example, i can think of is steve jobs, who died of cancer [RIP steve jobs].
he took an year off trying various natural treatments, only to fail, and return to medicine, which ultimately didn’t help either.
medicine is not stupid. if a concoction of natural ingredients, like laso tea [!], could cure this or that, it would be part of official treatments by now.
Exactly, I drink water because I can not drink tea without tons of sugar. This way I cutting on sugar (I use it too much already) and calories.
I don’t believe I have said that either?
You needed to remove some of the content to interprete it that way. That’s why I suggested that you had interpreted something out of context.
The focus of the comment was on 2 specific ideas. I didn’t suddenly switch focus halfway through either. 🙂
It’s more than enough. You have managed to produce 3 ways to misinterpret it, so you have proven your point.
It CAN be misinterpreted. People will only need to try hard enough.
well, if you choose to drink tea with a ton of sugar, it is barely tea’s fault, and barely any statement for/against tea.
don’t say, the tea is ‘fake’, say your usage of tea, is incorrect, hence you believe all results are ‘fake’.
see, using personal results, as a general consensus, is just streecchiing.
Ok guys come down. From ingredients we clearly see they do not have actual tea in them, but some natural laxatives and appetite suppressors. Surprise, surprise.
In truth, this Lasso tea is a health supplement. And health supplements are trouble.
I read somewhere about recent study that 35% of health supplements(excluding vitamins) on the market do not have any advertised ingredients at all and another 35% have really wrong dosage. You can be taking health supplements at your own risk.
These effects are not magical or they may not exist at all. Then researches want to find people who live longer and have better health, they find that one ingredient does not change anything.
Healthiest and longer living people almost always live by the sea/ocean, they live in small/medium size communities, they have relatively stress free life, they grow/hunt/fish their own food and they use very little chemicals.
Foods sources change drastically as each one community has its own ecosystem.
Hoping that just by drinking tea you will get healthier is unrealistic. It has to be the who bunch of changes to make noticeable difference.
I did not use personal insults against you. When I said tea is fake, I meant Lasso Tea is fake or MLM hyped tea is fake as that what we are discussing. I sometimes wright without double checking myself, so please read my words in context of discussion.
I do not doubt that tea is a relatively healthy food/drink. But it does not have qualities that can change person’s health by itself. And I still think that you are exaggerating a little bit on tea’s benefits.
I used to drink only tea for the half of my life, but I could not stomach any tea I tried without ton of sugar. So, it was trade-of: drink water to eat less sugar, but no tea.
what an idealistic picture you have created about life, in a way back simpler society.
BUT, life expectancy has gone UP rather than DOWN, inspite of NOT living by the sea, in a rustic, self supporting, micro economy.
we have evolved, and created medicine, independent of purely organic elements, which are cheaper and mass produced. these medicines are sharply addressed to the illness, instead of the holistic overall ‘goodness’ of natural plants extracts.
i do believe, that we will return to biological natural products, or evolve these biological natural products to serve our needs, for food or medicine, but , now is not the time.
aw, sorry, i did not mean any personal disrespect.
1] no one has said tea can transform any ones health, by itself. compared to other drinks, it’s least ‘harmful’
2] i’m not exaggerating anything. since american studies are the equivalent of a scientific ‘mecca’, i just posted a study of the ‘american journal of clinical nutrition’. if a bulgarian/swaziland, study is more acceptable, i’ll try to find one.
3] asian countries, for centuries have known the benefits of tea. the knowledge was always there, the proof is being realized now.
Really? How many ways are there to read this?
Exactly,
the discussion is about the outrageous, unverified and dangerous health claims being made about laso tea, not about tea in general.
Probably several ways, e.g it can be read in context with the post as a whole, in context with specific parts of the post, in context with specific ideas (e.g. hidden meanings or secret codes). There hasn’t been any disputes about that.
We have derailed completely. Discussing it further will probably add more confusion to it.
So keep it on the tracks.
Spoke with a “customer service” rep. on the phone after holding for 1hr 22min. on a Saturday a.m. recently.
The young man informed me there were 10 people in the call center that a.m.
Really!!! 5000 new reps a week and TLC has 10 warm bodies answering their phones. Mystery solved! Freaking con artists!
So what did he say about your order?
i’m beginning to seriously doubt the ‘5000 new reps a week’ story. the number is far too large to be plausible. it is being used as an excuse to hide production and delivery problems.
scott bania should show something believable, like a breakdown area wise, of where this huge herd of new reps is emerging from.
so, K Rayarker, did TLC customer care resolve your problem?
Did you get any meaningful answers?
Or maybe I should say “Did they ask any meaningful questions?”. Customer service will usually need to ask some specific questions to be able to check the status of a specific order, e.g. customer number, order number, etc.
Reps will normally have access to a back office, so they won’t need customer service of the same type.
NOLINK://www.youtube.com/watch?v=fm52DzAmcwY
Customers can probably try to “Log in”, to see if TLC have a similar system for customers. TLC use a third party service provider for Shopping Cart, back office and similar services, securefreedom.com.
Im have the same problem they receive my payment of $107 dlls but no my call.
I want an answer of my shipping.
5000 new reps a week? Why not one week 1000, another perhaps 3000, another say 300 etc…on a slow week 50 reps.
A set figure seems made up.
Let me clear some of this up for many of you.
I have personal knowledge of Jack Fallon and his employment history his entire life was working on an automobile assembly line in Detroit. He has no formal business management experience.
Up until about a year and a half ago TLC was still operating out of Fallon’s home. It is no surprise that someone with no business management experience who has a spike in sales runs into problems.
Fact: It is a merchant processing requirement that if you charge a persons credit card and know you will not ship for two weeks it is mandatory that you send immediate notice to that customer informing them of such and allow them to cancel their order if they like.
TLC at a bare minimum should be doing that or they risk losing their credit card processing abilities.
Fact: regarding people not getting order confirmations after they place order. The system Jack Fallon is using DOES produce automatic order confirmation emails that can display any information the company wants the customer to see.
If people are not getting order confirmation TLC obviousely has intentionally disabled that feature.
Fact: 60,000 reps in the last year and a half? If every one of them placed just one minimum order of $40 and then quit that would have generated $2.4 million in sales.
That’s a lot of money to spend on building infrastructure if you plan on staying in business for the long term.
Fact: 5,000 reps a week? Again at the minimum of a $40 order that is $200K a week in sales.
Why hasen’t the company at the very least contracted with a professional call center company so at least a live operator can try and alleviate some of the customers concerns?
Folks the information being offered by TLC corporate just doesn’t add up.
The core of any successful business is being honest with your customers and completely transparent. Is that TLC?
Here the focus of Oz’ article was customer complaints and delays in delivery of product, not complaints over delays in payment of recruiting bonuses.
Is it true that “most regular MLM people would not be concerned over delivery?” Maybe it is….if you say so…but what difference would that make to customers?
Here we observe that retail customers are not receiving the product they paid for. We have read the explanation offered by the company.
We have also read the explanation offered by certain NWM “theoreticians” who cite bricks and mortar explanations. Here is the result
well done skittles. nice expose’!
i agree the story about the exponential growth, machinery breakdown, phone software that refuses to get installed, weather woes, call center inefficiencies, are beginning to sound like ‘excuses’ based on some ‘lies’.
are reps being paid regularly? this question could point us in the right direction.
I have been in this industry for a long time and not paying commissions is the last thing you do even if it means you have to use cash flow that would otherwise be allocated to building inventory.
My manufacturer can do a million tea bags a day and they are just one of dozens of contract packaging companies in America.
You send them your recipe, a 50% deposit, and you have your product in 45 days.
TLC had similar problems in 2013. I did a check limited to the first half of 2013, and found some complaints on Facebook.
Example (March 2013):
What can we do? We are not miracle workers. And almost everybody who has credit card knows how to do chargeback already.
This is not a forum that resolves retail questions. She said herself she does not want to write letters or go to post office.
My impression of this discussion topic is to uncover whether TLC is mismanaged or it is worse. And as with every MLM, product is suspect.
People complaining here are just evidence. All we can do to is to tell them to do a chargeback. Otherwise, yes, they are wasting their time complaining.
I am a rep and I placed my order feb 23 and I still didn’t get my order yet.
I think ikts illegal to charge a credit card without shipping the product and they expect me to place another autoship order.
no chance on that one very unprofessional.
I don’t care how much money people are making this is not right (refund peoples money if you can ship product).
My credit card was charged twice!
When I emailed them in regards to this issue…because the phone is clearly out of service, the girl rudely told me her records show I was charged once and she would need my bank statement but never supplied me with a fax number, that was 7 days ago!!!!
So I am out 172.00 not to mention the 70 in overdraft fees it caused me 🙁
@Kevin and Jackie
What terrible service from the company.
How are you handling your own customer complaints? Are you refunding their money out of your own pocket?
So, how many similar complaints do potential new recruits have to see before they can call it a definite pattern of unforgivably bad customer service and decide not to join or buy products ???
I believe this goes beyond bad customer service. I ordered on 2-21, now 4-4. That makes 30 BUSINESS days.
I really just wanted to try the tea. If it didn’t work, oh well, my bad for being a sucker.
They have now charged my credit card a second time. My friend that signed me up apologized saying I must be on autoship.
She said that she posted some less than favorable comments on the web site. They were deleted and she no longer can post.
I now believe this to be a scam. I think they are getting as much $$$ as possible before disappearing.
I have filed a dispute with my Chase Visa. We shall see.
the TLC FB page has complaints about the shipping too. here’s a complaint similar to yours posted 12 hrs ago:
so, this shipping problem is not recent, but has been going on for seven months at least.
42 days for a ‘big order’. ‘bigger orders’ may take precedence over ‘smaller orders’ , i think, so you should have a minimum 42 day wait, at least.
the reps on FB are talking about ‘lose 5lbs in 5 days’, ‘lose 60lbs in a month’.
this is the unhealthiest crap i have read in some time. who wants weight loss like that, and how is it even possible?
beware , godknows what they put in that tea. don’t go by the label, it’s sure to be a lie.
5lbs in 5 days! that should eradicate obesity from the world! right? gym’s will shut down, the medical profession will get downsized, the insurance industry will be dancing to the bank, all due to laso tea. ha and ha.
You all sound like a bunch of spoon fed Wal Mart customers.
Sorry that the tea is back-ordered because the #1 most obese country in the world has now received a product that ACTUALLY works to detox their body (which a byproduct is weight loss).
You cant tell my friends aunt, who last year was in a wheel chair/bedridden because of her lupus and fibromyalgia, that this business is a scam and the products don’t work.
Her recovery and her family’s new financial success is proof enough that this is for real, and I know there are many others with the same experience.
You all are so used to screaming like babies when things don’t go your way, and talking some customer service representatives’ ear off.
This isn’t Wendy’s, you all are not in the business of instant gratification when you purchase online.
Go back to Wal Mart if you want your cheap goods right when you hand the money to the cashier.
So TLC products cure lupus and fibromyalgia now?
Guess we’ll add that to the list along with AIDS then (Rodney Blackburn)…
Hopefully my credit card company will take care of the problem.
I wish I had used my AMEX instead. I know they would take care of it. Don’t remember if that was an option.
I also filed a complaint with the BBB. You are probably right, it is probably useless at best, harmful at worst. I didn’t think about the label being a lie.
Hopefully my credit card will charge it back. If I do get it I will send it back.
I guess I’m used to outrageous claims but I’m not used to not getting what I ordered in a timely manner.
Who in the right mind would spend 3,000 on tea?!!!!! You could eat for a year, if you cook some too, for this amount of money.
Something is wrong with that person or he is betting on resale.
So, John, are you saying that it is a reasonable business practice to charge for a second order when the first one has not been sent?
I happen to be a fairly patient person, however, I was not told that the product was back-ordered. Had I been told this I would have had the option to “go back to Wal-Mart”.
Also, the lack of communication is unprofessional. They should be sending out emails at least weekly with status updates.
‘lose 5lbs in 5 days’ is highly possible. During the cleanse first 5Lbs go fast. Problem is usually starts after the cleanse, when person starts getting really hungry and will gain much more weights back.
‘lose 60lbs in a month’ is also possible under very few circumstances.
Actors lose/gain massive amount of weight for a role in couple of months. But they have team of trainers/nutritionists/cooks that make sure that change will not hurt their clients’ health too much.
Actors do 6-7 hours of exercise a day to reach those goal. They change everything: lifestyle, food, meditation and so on.
To say that just one food can achieve the same result as all this work is plain stupid.
Where do you think your magical tea comes from? From some enlightened country where everybody is healthy and happy? And that is why it is so expensive?
I got news for you. It comes from the same countries that send their wares to Walmart. The same countries with low living standards, underdeveloped health system, low wages and so on.
In fact, you have better chance to get healthier tea from Walmart than from this MLM.
So,
can we take it you never quite got around to reading that “Customer Service for Beginners” book, then ???
@Post #4 Scott Bania, what updates can you now provide?
sure can.
scammer irony when their fraud is exposed = always funny.
All those millions of people around the world genuinely suffering with Lupus and fibromyalgia unnecessarily, all those millions of dollars going into research all wasted, when all they have to do is drink laso tea, Eh ???
I’m no fan of Government interference, but damn, where’s the FDA when you need it ???
listen up john, don’t compare TLC to walmart, compare it to general online shopping. normal internet shopping is delivered within a few days, or a week at the most. stop crapping.
if there is ‘less’ magical laso tea to spread around, stop taking orders for a month or so, and play catch up. stop charging people for tea you cannot deliver.
stop blaming your customers or critics, take responsibility because this is TLC’s muckup.
and curing lupus and fibromyalgia? do you have foot in the mouth disease, john? how are you or TLC going to ‘backup’ this revelation.
you come on a popular public MLM site and say this? how will you ‘unsay’ this, to gather up any reputation or respectability TLC has left?
Yes littleroundman but they might still not be able to get the cure on time!
Whoever purchased $3000.00 worth of products made their sponsor very happy since they get 50% from the sale.
Where are they getting the money to pay people $100,000 a month but cannot afford proper packaging, hire people to handle the orders, hire enough people to work customer service & a p.r person.
Their high earning distributors are shipping out the tea to prove thst this isn’t a scam.
If you’re a company with 15 yrs of experience, then why are these problems happening now?
This tea is not exclusive to TLC. Their products aren’t that great. This is a pyramid scheme whose bubble has burst.
I ordered way in January and haven’t received nothing no product nothing. I asked for a refund over a month ago still nothing.
I’ve filed a complaint with the BBB And I have my lawyer looking into this matter poor customer service they tell lies get your money then ignore you this problem has to be fourced and quickly.
They will hang up on you in a second my lawyer called recorded the convo then the line just went dead silence after asking where is my refund.
I worked in banking for 7 years it takes no where near 45 days to process a refund. So I hope all the money they have received is well worth it because they will need in in court. And that’s a promise
I ordered Mar 3 2015 and yeah still not a thing smh apr 25 2015.
I placed a order 3/9/15 and got it 4/25/15… I placed another order 3/31/15..It should be here in 3 weeks.
well, consider yourself lucky.
TLC’s system for product delivery and customer support, seems to be near collapse, randomness seems to have taken over.
After having opted to have my order cancelled, and my Bank Account refunded, I did not hear back from support.
Mysteriouly, just 2 days later I received a priority mail order from the company which included my complete order including the Iaso Tea. You just have to wonder!!!
2 days after you had opted for one thing you received the opposite? 🙂
I joined TLC near the end of march and I haven’t received an email communication yet as to when my auto-ship products will arrive.
On top of that I haven’t seen a pay check in the last two weeks.
I sent in 5 help desk tickets last week and no return email letting me know whether they’ve been reviewed or not. This is unheard of.
They just opened a new distribution center two days ago in Tennessee I think. Hopefully this will help to ship tea faster.
All the other products ship pretty quickly. Although the tea works, the other products work just as well, they just cost a Lil more.
Now they have taken the tea off of the site so that they can catch up on all the orders. Just about everyone that ordered tea from my site have gotten their tea in 4 weeks.
Shipments are now getting out faster though. They took it off the site 4/28 and I believe they are now shipping out orders from the second week of april!
I have not received my 2nd order place on 5/3/15, I was instructed to not order the tea for it is on extreme back-order…ok. I changed my auto-ship order to include nutraburst and strike-up, NO TEA.
I just checked my back-office and it shows the tea as being my order for auto-ship, which is not what I ordered. I also noted I was charged for my second order which if I remember correctly reflects the price of Nutraburst and strike-up.
I have also tried numerous times to phone the company with no success, from a simple and I mean simpe consumers point of view this is not a very good practice consumers like my self will tell many people about their experience its unfortunate that bad reviews travel faster than good.
Anyway not here to put down a company that appears to be trying to fulfill obligations, I just want my correct 2nd order that has been deducted from my credit card, and then would like to be withdrawn from auto-ship and my affiliation with TLC cancelled.
I am so embarrassed by this nonsense, My boyfriend is a rep and his reputation is in line here also.
Everyone is thinking this is a scam and now people are looking at us like we’re in on it.
Get it together and give the refunds or get your head out of your butts and hire the manpower to make it happen.!!!!!!!
Phone numbers provided don’t work at ALL. I send an email and I get an immediate reply as if its automated.
I sent a long email and there’s no way I click send and 1 second later I get a reply. smh
and i placed my order March 10th, and nothing.
I don’t believe there will be any problem with his personal reputation, but he might lose a few customers. I would have focused on the customers rather than on my own reputation.
That’s the problem and that’s the solution. I don’t see it exactly as you do, e.g. I’m not very worried about personal reputation. My primary focus is business solutions much more than social status.
In business, we will usually get reputation indirectly, e.g. from what we produce and from the solutions we’re able to deliver. We will also get it from personal factors like “service minded” etc., but we will normally NOT focus directly on reputation.
TLC’s reputation has been harmed, and it has been well deserved too. It has been harmed by extremely poor communication and failure to deliver solutions to a problem.
If TLC wishes to improve its reputation, it will need to focus on solutions to the problem rather than focus directly on its own reputation.
Can’t the company be brought up on charges, I mean our money is going in someone’s pockets!!!
It’s wrong what this company is doing. They are still accepting orders knowing they can’t deliver the products in 21 days.
I ordered my tea April 9th and still nothing. I don’t even want there tea anymore I just want my money back from this crooked company.
Listen, there’s something wrong with this company. Everything was perfect until November – December 2014.
I don’t know what’s really going on but what I know for fact is that TLC owes products to clients (obvious), owes products to reps, the president and vice-president don’t get along (this was public), the CEO don’t take representatives seriously, customer service ignore emails and delete support tickets and seems to hang up phone calls too.
And the big one *TLC owes thousands to their representatives* by using poor excuses (have evidence to most of the mentioned above).
Complain to everybody, BBB, IC3, state attorney general’s consumer protection office, FTC, etc. etc. Complain to TV, Radio, consumer related call in shows like Clark Howard, etc.
Then encourage OTHER people who felt conned to do the same. If they stay silent, the fraud will continue.
IT’S ASHAME.. ORDERED MY TEA APRL 14TH STILL NOTHING.
WHY IS IT SO COMPLICATED? YALL BRAGGING ABOUT ALL THIS HELP YOU GUYS GOT BUT STILL NOT SEEING ANY IMPPROVMENT…
THIS WILL BE MY LAST TIME. THIS IS CRAZY. (Ozedit: Question inviting recruitment spam removed.)
I signed up with this company in March and I haven’t received one order from this company.
They have taken 3 months of pay out and I haven’t even got my first one.
I want of this company can someone please tell me the address that I need to write the company and get out. And I would like a refund on the three orders that was charged If you can help thanks
A very peculiar phenomenon seems to happen after several top leaders from a floundering company join a new or hyped up company.
The company they jump to suddenly starts to hiccup and have malfunctioning symptoms it can’t seem to handle.
Could it be that the sudden influx of cash the company receives is the “green light” that has management abandoning their responsibilities to their customer base?
It seems rather odd that TLC hasn’t been able to get their act together.
I filed a complaint with my credit card company. They credited me back for the charges from these scammers.
I also filed a complaint with the BBB. TLC responded to the BBB saying that they had been charged back and considered the case closed.
My cc co says they(tlc) have 2 full billing cycles to figure it out. We shall see.
My advice is to file a complaint with your cc company. I got my $$ back and they seem to have stopped the auto charging.
BTW, my friend who originally got me into this says the tea appears to work initially (water loss?) but doesn’t produce any real or lasting results.
File a complaint with the BBB also.
That sounded like a correct solution.
People have probably realized that. But most people are curious and will like to try things anyway, “just to see if they work”. And if many people report positive results then others will be tempted to try it too.
Iaso Tea does not have any appetite suppressant, the Tea does not take away your hunger when you drink it.
what it does is help digest better the consumption of fatty and junk food, and help to evacuate all the dirty in your intestine.
When your intestine is clean your stomach will get flat, and because your digestion of food is better you see results because you are burning a great amount of calories to digest food.
FYI. My credit card company just sent me notice that my dispute was settled in my favor. Apparently, TLC did not contest the charge back.
I placed an order on April 23rd… and still I have nothing.
This is not professional.. I want a refund!!!
Total LIfe Changes is a big fat bunch of incompetent liars!!!
They lied when they said they would refund the back ordered Feb. 2015 auto ship in March but instead 2 weeks later no refund but they shipped the product!
Then in April said they got it back since I marked it REFUSED RETURN TO SENDER and would refund, another lie.
Then in May they said they did refund but finally in June my bank refunded me the $50.62 and YES you can get the tea all over the place and from the stupid Dr. Miller himself so there is nothing exclusive about TLC and I would not buy a darn thing from them ever again!
Liars, incompetents and no one answers the emails but randomly WEEKLY , no way to get them on the phone!! TERRIBLE BUNCH.
I ordered DELGEDA Coffee on 5 th may 2015. card charged same day, dosn’t matter, but still I am waiting for my product.
And hight of that my card auto charged for 6 june for next month autoship product order? and yet both order is painding… shame on services of TLC.
If they said that huge response for Iaso tea, what about other products?
why should TLC delay for his all products for shipment? No Strikup, no Delgeda coffee, no NRG, what is this?
If You have no stock, why should take too many orders from reps?
Sounds Like Frontier’s Service.. Had no idea TLC was that bad.
In case anyone is contemplating whether or not to try their products out, I suggest don’t & keep your money.
I ordered coffee and drops in march & still have not received anything. I tried calling and no one has ever answered. I left a message and no one has ever called me back. I emailed and they said it would ship the next day.
It is almost the end of July and I still have not received anything. They took over $100 from me and I have not received anything.
Keep your money. This company will LIE to you and STEAL your money.
Also, I have all emails including the one where they said they would ship it the next day, & the one where I asked for a tracking number with no response from anyone.
Something is not right and very fishy about this company.
I’m Going to take this to the news & also take legal action. I have a sister who is a lawyer and a friend who works in the district attorneys office in Washington dc.
I suggest everyone who has been ripped off take this to their local news stations so everyone knows how unprofessional this company is.
well what do you know.
the telexfree top team ie Santiago De La Rosa and Randy Crosby and Faith Sloan, have all joined TLC, sometime early 2015.
this tells me TLC is at heart a recruitment scheme, there are enough complaints in this thread, that tells me they are not a product oriented company.
TLC cannot keep up with the logistics of delivering their products, but want to continue their recruitment drive nevertheless.
they have registered in india in july 2015, and are set to launch here, with sloan pumping the india opportunity.
facebook.com/photo.php?fbid=10153101242271909&set=a.10150252118446909.332738.551696908&type=1&theater
this is how sloan is selling TLC in india:
whatdoesshemean DSA approved!
either an MLM company is a member of DSA or it’s not.
what is ‘DSA approved’?
sloan just cant stop lying to the SEC, or the courts, or to the world.
Scam pimp Sloan is head of the “whysguys” recruitment scheme for tlc.
All these complaints are from last year.
Have the issues been resolved or are they still ongoing?
Based on the complaints dying down, I believe TLC got their shipping schedule together sometime last year.
looks like faith sloan has moved on from TLC. her recruitment tree must have died out on her, and with people dropping out from autoship.
now shes on a secret mission to earn big bucks, which she will share only via personal messages:
it seems like sloan embarks on a exciting recruitment ride on an annual basis. she was raving about TLC’s tea last year, i guess the tea doesn’t work so well for sloan this year.